Dynamic leader with a proven track record at Walgreens, adept in operations management and customer service focus. Skilled in conflict resolution and team leadership, I've successfully optimized inventory processes and enhanced customer satisfaction. My approach has consistently fostered positive, productive work environments, contributing to significant team and client service improvements.
Hi, I’m
Germanda Bennett
Birmingham,AL
Summary
Overview
4
years of professional experience
Work History
Walgreens
Shift Leader
06.2024 - Current
Job overview
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Enforced company policies and regulations with employees.
Freeway Insurance
Insurance Agent
08.2022 - 06.2024
Job overview
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
Arch Companies
Leasing Consultant
06.2020 - 08.2022
Job overview
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Verified tenant incomes and other information before accepting lease applications.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Education
Troy UniversityTroy,AL
Bachelors Of Science from Psychology
University Overview
Fultondale High SchoolFultondale, AL
High School Diploma
12.2017
University Overview
- [3.5] GPA
Skills
- Customer service focus
- Team leadership
- Cash handling
- Positive attitude
- Problem-solving
- Safety processes and procedures
- Motivational leadership
- Team supervision
- Policy and procedure enforcement
- POS system operation
- Conflict resolution
- Employee scheduling
- Sales and upselling
- Production scheduling
- Staff education and training
- Client service
- Staff training and development
- Policy enforcement
- Inventory counts
- Daily workflows
- Operations management
- Quality inspections
Languages
ESL
Professional Working
English
Native or Bilingual
Timeline
Shift Leader
Walgreens
06.2024 - Current
Insurance Agent
Freeway Insurance
08.2022 - 06.2024
Leasing Consultant
Arch Companies
06.2020 - 08.2022
Troy University
Bachelors Of Science from Psychology
Fultondale High School
High School Diploma
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Berenice GuillenBerenice Guillen
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Harris SmithHarris Smith
Special Assistant at The Office of Senator Tommy TubervilleSpecial Assistant at The Office of Senator Tommy Tuberville