Germanie Fanfan
Boynton Beach,FL
Summary
Surgical Secretary with over 25 years of experience managing daily administrative support tasks and operations in healthcare industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
26
26
years of professional experience
Work History
Surgical Secretary
Hospital De University D'etat D'Haiti
01.1997 - 03.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
High School Diploma -
L'Ecole Etzervilaire
Jeremie, Haiti06.1988
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Confidentiality understanding
- Time management
- Scheduling
- Fast Learner
- Appointment Scheduling
Languages
French
Full Professional
Haitian Creole
Full Professional
Timeline
Surgical Secretary
Hospital De University D'etat D'Haiti
01.1997 - 03.2023
High School Diploma -
L'Ecole Etzervilaire
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