Angeliemarie Canino Feliciano
Kenosha,WI
Summary
Customer service-oriented professional with a strong background in medical billing and administration. Skilled in providing timely and accurate data for reimbursement and effectively communicating with coworkers and staff. Adheres to policies, procedures, and guidelines to maintain high-quality standards. Thrives in fast-paced environments, consistently delivering high levels of productivity without missing deadlines. Demonstrates independent work initiative, sound judgment, and meticulous attention to detail. Possesses excellent written and verbal communication skills. Fluent in English and Spanish, enabling effective communication with diverse populations. Proficient in Microsoft Office applications including Excel, Word, and PowerPoint. Impressive typing speed of 95 words per minute. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
2021
2021
years of post-secondary education
Work History
PIT Operator
Amazon
4 2024 - Current
- Operate PIT to pick and stow products.
- Problem solve- verified inventory and fix damage products.
- Complied with all regulatory requirements, minimizing company risk exposure and potential fines.
- Increased productivity through effective communication and collaboration with team members.
- Managed workload effectively under tight deadlines, leading to consistently meeting or exceeding production targets.
Customer Service for Medicare
Centene
03.2023 - 05.2024
- Verified insurance and submit payments.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Reduced wait times by implementing effective call routing strategies.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
- Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
Billing Coordinator
Idental Clinic
04.2022 - 02.2023
- Sending claims to insurances, posting payment from different insurances and appealing claim insurances as needed.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
Patient Access Representative, OBGYN Clinic
Froedtert South
08.2021 - 04.2022
- Checking in and out, patients.
- Answering incoming calls.
- Verifying insurances, scheduling and rescheduling patients’ appointment.
Sorter
Amazon
08.2016 - 04.2022
- Pick customer orders on all levels of a multi-level mezzanine and scan and prioritize merchandise.
- Pack and ship orders, ensure that boxes are free of damage, and troubleshoot problems to resolution.
- Adhere to strict safety, quality, and production standards in a fast-paced environment.
Quality Assurance and Control Associate
Kenosha Beef International
01.2017 - 06.2021
- Conduct hourly audits to ensure products meet company quality standards and follow USDA regulations.
- Complete forms, follow industry and company safety rules, and check weight and size for accuracy.
- Verify accurate expiration date labels, document completed work, and ensure food is free of foreign objects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Culinary Arts Training - undefined
Instituto de Banca y Comercio (Institute of Bank and Commercial)
Skills
Medical Billing
Accounts Receivable
Collections
Co-Pay
Deductibles
Co-Insurance
EOBs
Revenue Cycle Management
Posting Payments
Government (Medicare & Medicaid)
Third Party Payers
Electronic Health Records (EHR)
Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS)
Workers Compensation
Insurance Verification
Insurance Claim Processing
CMS 1500
CMS 1450 (UB-04)
Front Office Operations
Medical Office Procedures
Scheduling
Medical Terminology
Anatomy & Physiology
HIPAA Compliance
Medical Coding (ICD-10-CM
HCPCS
CPT
Problem-Solving
Strong Work Ethic
Attention to Detail
Time Management
Bilingual Writing
Bilingual in [Spanish] and [English]
Educationandprofessionaldevelopment
- Ultimate Medical Academy, Associate of Science Degree – Medical Billing and Coding, 05/21
- Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals
- Instituto de Banca y Comercio (Institute of Bank and Commercial) – Puerto Rico, Culinary Arts Training, 06/13
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Hobbies
I enjoy expanding my horizons through reading and immersing myself in new languages, each offering unique perspectives and insights into different cultures.
Timeline
Customer Service for Medicare
Centene
03.2023 - 05.2024
Billing Coordinator
Idental Clinic
04.2022 - 02.2023
Patient Access Representative, OBGYN Clinic
Froedtert South
08.2021 - 04.2022
Quality Assurance and Control Associate
Kenosha Beef International
01.2017 - 06.2021
Sorter
Amazon
08.2016 - 04.2022
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Culinary Arts Training - undefined
Instituto de Banca y Comercio (Institute of Bank and Commercial)
PIT Operator
Amazon
4 2024 - Current
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy