Germany Pete
Raymond,MS
Summary
Seasoned Auto Claims Adjuster with a 10-year background in working insurance claims and doing auto appraisals for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Skilled and efficient in CCC one, Audatex, and Mitchell estimating software. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Auto Body Repair Technician
G&A Enterprises
08.2005 - Current
- Inspected new parts and areas of repair to verify correctness and quality.
- Maintained a safe and clean work environment through proper equipment use and adherence to safety guidelines.
- Assisted with painting and finishing work to return cars to showroom-ready status.
- Conducted thorough inspections of damaged vehicles, accurately identifying necessary repairs and providing detailed estimates to customers.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Maintenance Supervisor
US Army
10.2002 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 100 employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Auto Appraiser
SCA Appraisal Company
08.2016 - 01.2024
- Demonstrated expertise in evaluating a wide range of vehicle makes and models, allowing for accurate assessments regardless of vehicle type.
- Consistently met or exceeded performance metrics by accurately completing high volumes of auto appraisals within established timeframes.
- Gained a reputation for delivering high-quality appraisals while adhering to strict ethical guidelines, upholding the company's values and commitment to excellence.
- Increased client trust and loyalty by delivering exceptional customer service throughout the entire appraisal process.
- Maintained a strong professional network with local repair shops, fostering positive relationships that facilitated smooth negotiations on repair costs.
Auto Claims Adjuster
Allstate Insurance Co
01.2014 - 08.2015
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Issued payouts to claimants.
Education
Bachelor of Arts - Finance
Ashford University
San Diego, CA01.2013
Skills
- Insurance regulations knowledge
- Damage Assessment
- Claims Investigation
- Risk Assessment
- Claims Handling
- Vehicle Inspection
- CCC one
- I-Car Certified
Certification
- Class A License - 2006
- Auto Body Certification , CDC - 2006
- Certified Diesel Mechanic, US ARMY - 2002
Timeline
Auto Appraiser
SCA Appraisal Company
08.2016 - 01.2024
Auto Claims Adjuster
Allstate Insurance Co
01.2014 - 08.2015
Auto Body Repair Technician
G&A Enterprises
08.2005 - Current
Maintenance Supervisor
US Army
10.2002 - Current
Bachelor of Arts - Finance
Ashford University
- Class A License - 2006
- Auto Body Certification , CDC - 2006
- Certified Diesel Mechanic, US ARMY - 2002
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