Overview
Work History
Education
Skills
Certification
Groups
Personal Information
Timeline
Generic

Germya Jefferson

Dallas,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

Collections Agent

Kelly Connect
01.2024 - 09.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Customer Service Representative

VXI Global Solutions
02.2023 - 08.2023
  • Problem Resolution: Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner
  • Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience
  • Account Management: Update customer account information, process transactions, and perform account maintenance activities as required
  • Product Knowledge: Develop a deep understanding of the products, terms, conditions, and policies to provide accurate and reliable information to customers
  • Communication: Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up
  • Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database
  • Performance Metrics: Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.

Customer Service Advisor

Chime Solutions
03.2022 - 01.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Reviewed customer feedback regularly, using insights to further enhance service delivery methods.

Seasonal Worker

UPS
Shreveport, Louisiana
10.2021 - 01.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

Salem Soultions
Tampa, Florida
05.2021 - 07.2021
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Answered phone calls and answered questions from potential customers.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

Dual enrollment in Introduction to Healthcare -

Bossier Parish Technical School
Bossier City, LA
05.2018

High school or equivalent -

Airline High School
Bossier City, LA
05.2018

Skills

  • Microsoft Word
  • Time management
  • Communication skills
  • Data entry
  • Critical thinking

Certification

  • CPR Certification
  • CNA

Groups

National Technical Honors Society

Personal Information

Title: Experienced Customer Service

Timeline

Collections Agent

Kelly Connect
01.2024 - 09.2024

Customer Service Representative

VXI Global Solutions
02.2023 - 08.2023

Customer Service Advisor

Chime Solutions
03.2022 - 01.2023

Seasonal Worker

UPS
10.2021 - 01.2022

Customer Service Representative

Salem Soultions
05.2021 - 07.2021

Dual enrollment in Introduction to Healthcare -

Bossier Parish Technical School

High school or equivalent -

Airline High School

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Germya Jefferson