Germyne Fininer Sanderson
Round Rock,Tx
Summary
Dynamic and dedicated professional with extensive experience at Kalahari Resorts & Conventions, excelling in customer service and safety monitoring. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Proficient in ride operations and first aid training, ensuring a safe and enjoyable environment for all patrons.
Overview
2
2
years of professional experience
Work History
Ride Attendant
Kalahari Resorts & Conventions
04.2024 - 08.2024
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
- Upheld high standards of cleanliness throughout the park, keeping walkways clear of debris and hazards for guest safety.
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
- Supported park-wide events such as parades or entertainment shows by directing guests or providing assistance as needed.
- Monitored passengers and ride operations and enforced safety regulations.
Lifeguard
Typhoon Texas
05.2022 - 08.2024
- Monitored swimming areas to ensure safety of patrons and adherence to rules.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Conducted regular safety drills and training sessions for skill enhancement.
- Maintained cleanliness and organization of pool facilities and equipment.
- Assisted in monitoring weather conditions to ensure safe swimming environment.
- Communicated effectively with patrons regarding safety policies and procedures.
- Collaborated with team members to enhance overall pool operations and guest experience.
- Developed awareness of emergency protocols through ongoing training participation.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Improved team coordination with structured communication drills.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
- Maintained cleanliness and orderliness of beach area, contributing to pleasant visitor experience.
- Scanned main areas to monitor for any safety risks.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Assisted in organizing and implementing recreational activities and programs.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Monitored water conditions to provide timely warnings about potential hazards.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Enhanced team effectiveness with regular feedback sessions and performance reviews.
- Collaborated with local schools to implement water safety programs, broadening community outreach.
Education
High School Diploma -
Stony Point High
Round Rock, TX05.2024
Skills
- Customer service
- MS Excel
- Written communication
- Public speaking
- Computer literacy
- Customer service expertise
- Teamwork and collaboration
- Microsoft Excel
Timeline
Ride Attendant
Kalahari Resorts & Conventions
04.2024 - 08.2024
Lifeguard
Typhoon Texas
05.2022 - 08.2024
High School Diploma -
Stony Point High
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