Gerniese Johnson
Nashville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
ICEE
01.2024 - Current
- Manage call-ins and contact appropriate Field Director with details.
- Input repair quotes and technician completion details into various customer web portals.
- Provide available updates on existing service calls to the customer.
- Undertake various data entry tasks as assigned by the Customer Service Supervisor.
Customer Service Representative
Elevance Health
11.2022 - 11.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Cigna Health Spring
05.2018 - 03.2022
- Help and work with members to improve their health, well-being and sense of security
- Respond to complex inquiries regarding benefits, billing, claims, eligibility and coverage
- Provide solutions for customers & health care professional via phone and email.
Customer Care Representative
T-Mobile
03.2015 - 05.2018
- Interact with customers by solving issues that may occur with their phone services
- Provide them with the best options for services and building a relationship by listening to their pain points
- Owning, decision making, and knowledge to determine the best of the best outcomes for our customers
Education
High School Diploma -
Hillsboro High School
Skills
- Proficient with
- Microsoft Word, Excel, PowerPoint, and Outlook
- Basic spreadsheet design skills
- Basic problem solving abilities
- Customer Service Skills
- Skills
- Customer Service
- Call Center
- Customer Support
Timeline
Customer Service Representative
ICEE
01.2024 - Current
Customer Service Representative
Elevance Health
11.2022 - 11.2023
Customer Service Representative
Cigna Health Spring
05.2018 - 03.2022
Customer Care Representative
T-Mobile
03.2015 - 05.2018
High School Diploma -
Hillsboro High School