Summary
Overview
Work History
Education
Skills
Timeline

Gerardo Osmany Diaz

Cape Coral,FL

Summary

I am a seasoned professional with 6 years of dedicated experience as a proficient Low Voltage Cable expert, Internet Technician, and Fiber Cable Construction specialist. My advanced skills and versatile expertise extend to that of a Handyman, consistently aiming for heightened productivity and superior customer satisfaction through exceptional service. I maintain well-organized and visually appealing work areas and am authorized to work in the US for any employer.

Known for my resourceful approach to challenges and an organized work style, I am a diligent problem-solver with a track record of success. Leveraging extensive expertise in Fiber to the Home (FTTH), I effectively manage job functions and communicate adeptly with a results-oriented focus. In my role as an Authoritative Lead Technician, I have overseen smooth and efficient operations at Telecommunications companies for the past 3 years.

My proficiency extends beyond technical expertise; I excel in managing digital engineering assets and departmental personnel. Ready to apply deep technical knowledge and adept personnel management skills to optimize and streamline employers' technical operations, I am recognized for ensuring safety compliance with zero work loss days.

As a Responsible Technician with over 5 years of experience, I specialize in troubleshooting, customer service, and analytics, bringing a wealth of skills in maintenance and bench builds. I am actively seeking a full-time position that presents professional challenges, where my interpersonal skills, excellent time management, and problem-solving abilities can contribute significantly.

I have hands-on experience with Statement of Work (SOW) management and proficiency in utilizing Concur solutions. Additionally, my experience includes reviewing and interpreting construction plans, designs, and specifications for capital projects, making recommendations for improvements and modifications. I am well-versed in preparing and processing change orders, coordinating bidding and contracting services, and managing projects during the design and construction phases.

My administrative skills include processing purchase order requisitions, work orders, and invoices. I am well-prepared to bring my extensive experience and dedication to a new opportunity, making a valuable contribution to your team."

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technician Operations Supervisor

Blue Stream
03.2020 - Current
  • Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Validated adherence to best practices, quality standards and customer specifications.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Led monthly meetings to coordinate support efforts across multiple departments.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Held final approval on diagnostic testing results for new and in-use [Product or Service].
  • Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Tested components and systems to evaluate performance and identify concerns.
  • Maintained accurate records of malfunctions, installations and service calls according to [Type] guidelines.
  • Fostered relationships with internal and external customers.

Supervisor

Vertek - Blue Stream
11.2019 - 12.2020
  • Keeping Effective Communication,
  • Leadership
  • Empathy and Compassion
  • Conflict Resolution
  • Ability to Delegate
  • Problem Solving
  • Time and Priority Management
  • Confidence
  • Installed TV equipment, Internet, Security System and Landline Phone Services
  • MDU
  • Installed fiber optic cable
  • Ensured that product quality is maintained or improved through Quality control (QC)
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Troubleshot and diagnosed problems with equipment
  • Created work schedules
  • Managed the sorting and receiving of inventory
  • Assisted with hiring and training MORE THAN 20 employees
  • Demonstrated excellent people skills in both client and employee relationships
  • Collected payments and managed accounts receivable

Low Voltage Cable Technician

RWL
10.2019 - 03.2020
  • Installed TV equipment, Internet, Security System and Landline Phone Services
  • Runned of Cat 5/6 Lines and termination
  • Runned of Coax Lines and termination
  • Installed fiber optic cable
  • MDU
  • Ensured that product quality is maintained or improved through Quality control (QC)
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments
  • Regularly removed trash, organized tools to maintain a neat and safe work area
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
  • Reviewed the incoming orders and assigned work
  • Troubleshot and diagnosed problems with equipment.

Satellite Technician

MasTec Advanced Technologies
09.2017 - 10.2019
  • Installed Satellite TV equipment, Audio-Video
  • Runned Coax lines and termination
  • MDU
  • Ensured that product quality is maintained or improved through Quality control (QC)
  • Consulted with customers to understand their desires and suggest the best products to meet their needs
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials
  • Continuously classified and filed records to keep the system efficient and all information organized
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
  • Reviewed the incoming orders and assigned work
  • Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments
  • Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.

Education

GED -

Miami Dade College, Miami, FL
09.2017

Skills

  • Billingual
  • Manage cash flow
  • String cables
  • Organize workflows
  • Workflow optimization
  • Follow blueprints
  • Measure voltages
  • Follow routes
  • Follow safety procedures
  • Manage flow rates
  • Manage information flow
  • Ability to work under pressure
  • Communication
  • Leadership
  • Conflict Resolution
  • Problem Solving
  • Customer Service
  • Security System Experience
  • Low Voltage
  • Handyman
  • Plumbing
  • Cabling
  • Construction
  • Telecommunication
  • Drywall
  • Mechanical Knowledge
  • Certifications and Licenses
  • Driver's license
  • Schematic Interpretation
  • System Maintenance
  • System Imaging
  • Data Transportation Engineering
  • Remote Support Management
  • Materials Testing
  • Setup and Installation
  • Product Testing
  • Corrective Actions
  • Data Analysis
  • Team Scheduling
  • Overseeing Technicians
  • Report Preparation

Timeline

Technician Operations Supervisor - Blue Stream
03.2020 - Current
Supervisor - Vertek - Blue Stream
11.2019 - 12.2020
Low Voltage Cable Technician - RWL
10.2019 - 03.2020
Satellite Technician - MasTec Advanced Technologies
09.2017 - 10.2019
Miami Dade College - GED,
Gerardo Osmany Diaz