Summary
Overview
Work History
Education
Skills
Timeline
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Geronda Gay

Deerfield Beach,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Data Entry

Enhance Health
01.2021 - 01.2024
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.

Technical Support Representative

NexGen Agency
10.2019 - 11.2020
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.

Dispatcher

Cops Monitoring
07.2019 - 10.2019
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

Certificate Of Completion - Medical Billing And Coding

Everest University
Pompano Beach
09.2010

High School Diploma -

Deerfield Beach High School
Deerfield Beach, FL
06.2008

Skills

  • AR/AP
  • Maintains Confidentiality
  • File Management
  • Data Accuracy
  • Word Processing
  • Filing and Data Archiving
  • Professional and Mature

Timeline

Data Entry

Enhance Health
01.2021 - 01.2024

Technical Support Representative

NexGen Agency
10.2019 - 11.2020

Dispatcher

Cops Monitoring
07.2019 - 10.2019

Certificate Of Completion - Medical Billing And Coding

Everest University

High School Diploma -

Deerfield Beach High School

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Geronda Gay