Geronimo Benitez
Houston,Texas
Summary
Experienced professional seeking full-time role with dynamic organization. Skilled in effective communication, computer services, telephone etiquette, and customer service. Proficient in maintaining security measures and observing/reporting alerts. Eager to contribute to company focused on security and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Agent - Tier 3
IBEX Global
01.2019 - 05.2023
- Handle a work load of between 35–50 inbound calls per day.
- Accurately document topics discussed with members in a timely fashion.
- Tentatively listen to and empathize with members who may be in pain and/or distress due to various ailments.
- Occasionally make outbound calls to provider office to request release of authorization or assist members in setting dental appointments.
- Assist members with locating dental providers in their vicinity according to their particular coverage and needs.
- Inform members of outcomes of pre authorizations and answer questions pertaining to their specific plan coverage.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Assistant Manager
O’rielly Auto Parts
04.2013 - 01.2019
- Lead a crew comprised of between 8 and 20 employees at any given time.
- Complete till counts and make morning rounds in preparation for store opening.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Perform closing duties to ensure safety of employees.
- Ensure customer satisfaction by making certain that all products in inventory were available at customers request.
- Follow detailed planograms to reflect current layout expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
- Time Management
- Leadership
- Effective Communication
- Adaptable
- Attention To Detail
- Calm Under Pressure
- Attentive Listener
- Security guard license
- Superior customer service
- Access control
- Shift work experience
- Fluent in Spanish
Certification
Security License Level 2
Timeline
Security Officer
Securitas Security Services USA
05.2023 - Current
Customer Service Agent - Tier 3
IBEX Global
01.2019 - 05.2023
Assistant Manager
O’rielly Auto Parts
04.2013 - 01.2019
Similar Profiles
Isaiah :LeeIsaiah :Lee
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Megan WardMegan Ward
Badge Administrator at Securitas Security Services USABadge Administrator at Securitas Security Services USA
JOHN CANNISTRAROJOHN CANNISTRARO
District Manager at Securitas Security Services USA, IncDistrict Manager at Securitas Security Services USA, Inc
Jeremy MitchellJeremy Mitchell
Security Officer/Mobile Security Supervisor at Securitas Security Services USASecurity Officer/Mobile Security Supervisor at Securitas Security Services USA
Lisa TaylorLisa Taylor
J. HIlburn Custom Menswear Stylist at Independent Stylist- J. Hilburn Custom Men’s WearJ. HIlburn Custom Menswear Stylist at Independent Stylist- J. Hilburn Custom Men’s Wear