Geroy Kent Jr.
Conyers,GA
Summary
Highly experienced General Manager and Collections Manager with a proven track record in leading teams, driving operational efficiency, and optimizing financial performance. Adept at managing customer service operations, resolving disputes, and implementing strategic processes that boost revenue and enhance customer satisfaction. Known for delivering results through strong leadership, data-driven decision-making, and exceptional relationship-building skills. Committed to driving success and continuous improvement in every role undertaken.
Overview
14
14
years of professional experience
Work History
General Manager
Aaron's Inc.
03.2021 - Current
- Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance, identifying areas for improvement in cost savings and revenue generation.
- Ensured swift resolution of customer grievances while adhering to superior levels of service.
- Evaluated effectiveness of existing procedures and developed enhanced systems for improved productivity.
- Managed the review and closure of lease agreements by confirming customer identification, collecting payments, and securing customer signatures.
Customer Information Lead Operator
MARTA
10.2016 - 03.2021
- Assisted customers as the initial point of contact for precise routes, trips and schedule information via Transit Master and Trapeze Info Agent.
- Maintained accurate logs of customer interactions and service disruptions, generating reports to improve transit operations.
- Proficiently oversaw the implementation of emergency communication guidelines, providing crucial updates to commuters during service disruptions caused by inclement weather or unforeseeable situations.
Collection Manager
Aaron's Inc.
03.2011 - 10.2016
- Managed team performance by tracking progress against collection goals and KPIs such as delinquency rates and recovery targets.
- Developed and executed collections strategies aimed at reducing delinquency rates and improving overall recovery.
- Generated detailed monthly reports on collections progress for upper management review, including account aging, delinquency rates, and recovery percentages.
- Ensured consistent and professional collections efforts while maintaining positive customer relationships, which led to high customer retention.
- Collaborated regularly with the credit department to assess customer creditworthiness and establish suitable credit limits, effectively managing risk.
Education
ASSOCIATE'S DEGREE - Information Technology
STRAYER UNIVERSITY
09-2024
Skills
- Salary structure/compensation analysis
- Staff Management
- Training and coaching
- Market Analysis
- Proficient in POS, Dayforce, EZpay, Microsoft office, Badger, G-Suite
- Operational Management
- Data Analytics
- Staff Supervision
- Logistics Optimization
- Financial Monitoring
- Loss Prevention
Timeline
General Manager
Aaron's Inc.
03.2021 - Current
Customer Information Lead Operator
MARTA
10.2016 - 03.2021
Collection Manager
Aaron's Inc.
03.2011 - 10.2016
ASSOCIATE'S DEGREE - Information Technology
STRAYER UNIVERSITY
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