Gerra Anderson
Sprinfield,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rittal North America, LLC.
Urbana, Ohio
12.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Fulfillment Lead/Customer Service Representative
Lowes Distribution Center
Springfield, Ohio
02.2014 - 12.2022
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Implemented software tools that automate manual tasks related to order fulfillment activities.
- Created detailed reports summarizing operational performance against established goals.
- Developed workflows that optimize labor costs while maintaining high quality standards.
- Developed strategies for efficient order fulfillment processes and procedures.
- Organized workflow to ensure all orders were processed accurately and on time.
- Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
- Oversaw day-to-day operations within the warehouse including safety protocols and equipment maintenance.
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
- Managed relationships with customers and carriers to ensure smooth delivery operations.
Education
High School Diploma -
London High School
London, OH05-2005
Skills
- Customer satisfaction measurement
- CRM software proficiency
- Assertiveness
- Shipping and Logistics
- Data Entry
- Complaint resolution
- Customer Service
Timeline
Customer Service Representative
Rittal North America, LLC.
12.2022 - Current
Fulfillment Lead/Customer Service Representative
Lowes Distribution Center
02.2014 - 12.2022
High School Diploma -
London High School
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