Gerran Wyatt
Conyers,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
MORTGAGE CLOSING MANAGER
SILVERTON MORTGAGE
02.2022 - 03.2023
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Managed a team of 42 employees who closed between 300 to 1000 loans per month..
ASSIST CLOSING MANAGER
SILVERTON MORTGAGE
12.2020 - 02.2022
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Assisted upper management in analyzing sales data, identifying areas of opportunity for growth and developing strategies to meet company goals.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
CLOSING TEAM LEAD
SILVERTON MORTGAGE
02.2020 - 12.2020
- Provided backup as needed within the closing department.
- Oversaw regular audits of closed files to ensure compliance with regulations and industry standards, minimizing risk exposure for the organization.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Improved closing efficiency by streamlining processes and implementing best practices.
MORTGAGE CLOSER
SILVERTON MORTGAGE
08.2017 - 02.2020
- Maintained a pipeline of between 60-80 loans a month.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
- Improved loan closing efficiency by streamlining document preparation and verification processes.
- Enhanced customer satisfaction with timely and accurate mortgage closings, maintaining a professional demeanor throughout the process.
- Facilitated clear communication channels between all parties involved in each transaction for more efficient problem resolution when needed.
- Coordinated scheduling of closings between buyers, sellers, attorneys, and lenders for a smooth transaction experience.
- Reviewed executed documents thoroughly post-closing to ensure completion of required forms before final submission to investor or servicer partners.
- Balanced funding sheets accurately, verifying that all financial figures were correct before disbursing funds to appropriate parties.
- Increased accuracy in calculating escrow amounts by implementing improved data entry techniques and double-checking computations.
MORTGAGE CLOSER 3
SUNTRUST BANK
04.2013 - 08.2017
- Reviewed approved mortgage loan approval to determine conditions that must be met prior to closing have been satisfied and reviewed by underwriting
- Reviewed title work, tax information, and insurance along with lock information to verify supplied information is consistent with loan approval
- Entered all information into Encompass and verifies information in system is correct and accurate
- Prepared preliminary Closing Disclosure and preliminary loan closing instructions to be sent to Title Company and/or closing agent
- Closed on an average of 60 - 80 loans per month
- Prepared funding worksheet for accounting and saves all loan information into Encompass
- Sent loan documents via secure form transfer to title for closing
- Requested wire thru wire system, notifies the bank to release the wire on the day of closing
- Balanced funding sheets accurately, verifying that all financial figures were correct before disbursing funds to appropriate parties.
- Participated actively in company-wide meetings discussing strategies for improving client service levels within the mortgage department as a whole.
QUALITY ANALST 4 - (CONTRACT POSITION)
WELLS FARGO
09.2012 - 01.2013
- Enhanced contract compliance by thoroughly reviewing and analyzing contractual terms and conditions.
- Streamlined contract negotiation processes for increased efficiency and reduced turnaround times.
- Identified potential risks and mitigated issues with comprehensive risk assessments on contractual agreements.
- Collaborated with cross-functional teams to develop strategic objectives for contract negotiations, ensuring alignment with company goals.
OWNER
G-CHIC BOUTIQUE
01.2011 - 12.2012
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed day-to-day business operations.
BUSINESS DEVELOPMENT SALES SUPPORT REP
BB&T
04.2008 - 02.2010
- Boosted sales performance by providing timely and accurate information to clients.
- Collaborated with sales team to develop targeted strategies, increasing overall revenue.
- Obtained the required information from the sold client to provide to the Payroll Operations area so that the payroll will meet strict company, government, and corporate compliance requirements.
- Maintained an understanding of the changing needs of the marketplace and provided that continuous feedback to management for the purpose of product and service development.
- Diplomatically resolved customer complaints to ensure retention with articulate, pleasant speaking voice and likable persona; confer with other departments to readily identify and resolve customer issues to ensure client satisfaction
BUSINESS SERVICE ASSISTANT
BB&T COMMERICAL LENDING/CONSTRUCTION PERM
09.2005 - 04.2008
- Improved client satisfaction by efficiently managing and prioritizing tasks in the Business Services department.
- Streamlined office processes for better productivity with effective time management strategies.
- Reduced turnaround times on project delivery by effectively coordinating resources and delegating tasks.
- Reviewed financial statements, bank statements, tax returns and credit reports to determine (loan-to-value) and other ratios
- Managed the loan origination process, specifically including production of legal and supporting loan documentation through input to internal systems, and written and/or verbal communication with borrowers and third parties, such as attorneys, insurance agents, appraisers, surveyors, etc.
- Handled over 100 inspections and release of funds from draws per month
- .Reviewed reports, posted payments on banking system, worked general ledgers, and provided superior client service as related to business loan and deposit services.
- Assisted with the credit renewal and review process by monitoring and maintaining credit files.
- Assisted in general portfolio and problem loan management, as well as specific loan maintenance and collection activities, focusing on the primary areas of loan quality, yield, growth and client service satisfaction.
Education
ACCOUNTING
Florida Community College of Jacksonville
Jacksonville, FLSkills
- Risk Management Policies
- Mortgage Lending
- Compliance Knowledge
- Relationship Building
- Training and Development
- Budget Management
- Proficient in Varies Software
- Mobile Notary Services
- Critical Thinking
Timeline
MORTGAGE CLOSING MANAGER
SILVERTON MORTGAGE
02.2022 - 03.2023
ASSIST CLOSING MANAGER
SILVERTON MORTGAGE
12.2020 - 02.2022
CLOSING TEAM LEAD
SILVERTON MORTGAGE
02.2020 - 12.2020
MORTGAGE CLOSER
SILVERTON MORTGAGE
08.2017 - 02.2020
MORTGAGE CLOSER 3
SUNTRUST BANK
04.2013 - 08.2017
QUALITY ANALST 4 - (CONTRACT POSITION)
WELLS FARGO
09.2012 - 01.2013
OWNER
G-CHIC BOUTIQUE
01.2011 - 12.2012
BUSINESS DEVELOPMENT SALES SUPPORT REP
BB&T
04.2008 - 02.2010
BUSINESS SERVICE ASSISTANT
BB&T COMMERICAL LENDING/CONSTRUCTION PERM
09.2005 - 04.2008
ACCOUNTING
Florida Community College of Jacksonville
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