Gerren Grant
Forest Park,IL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
9
9
years of professional experience
Work History
Associate
Pebbles Painting Pros
04.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Clean/prep designated area
- Clean all equipment
Associate
Art's Liquor
12.2020 - 05.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Lead Store Associate
Majid Khan
06.2019 - 04.2020
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales and customer satisfaction through personalized servicing.
- Logged reports, expenses, receipts, and sales in company database.
- Managed efficient cash register operations.
Associate
Dial America
09.2018 - 03.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Met customer call guidelines for service levels, handle time and productivity.
Store Supervisor
Oakley Xpress
01.2016 - 06.2017
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Bank Teller
Guaranty Bank
11.2014 - 09.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
Education
No Degree - Liberal Arts And General Studies
City Colleges of Chicago-Harry S Truman College
Chicago, ILNo Degree - Pharmacy (Pre-Pharmacy)
Northwestern College
Chicago, ILHigh School Diploma -
Whitney Young
Chicago, IL06.2004
Skills
- Business Strategies
- Customer Relationship Management
- Stocking and Replenishing
- New Hire Training
- Time Management
- Attention to Detail
- Return and Exchange Processing
- Customer Service
- Verbal and Written Communication
- Financial Acumen
- Cash Register Systems
- Stockroom Management
Timeline
Associate
Pebbles Painting Pros
04.2022 - Current
Associate
Art's Liquor
12.2020 - 05.2021
Lead Store Associate
Majid Khan
06.2019 - 04.2020
Associate
Dial America
09.2018 - 03.2019
Store Supervisor
Oakley Xpress
01.2016 - 06.2017
Bank Teller
Guaranty Bank
11.2014 - 09.2015
No Degree - Liberal Arts And General Studies
City Colleges of Chicago-Harry S Truman College
No Degree - Pharmacy (Pre-Pharmacy)
Northwestern College
High School Diploma -
Whitney Young