Gerri Coleman

Revenue Specialist

MS Department Of Revenue

Clinton, MS

03.1997 - 05.2022

Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
Considered alternative means of resolving tax debt issues if taxpayer could not pay
Furnished taxpayer assistance and information to general public.
Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Sought ways to improve processes and services provided.
Trained new personnel regarding company operations, policies and services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained staff on operating procedures and company services.
Cross-trained and provided back up for customer service managers.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Resolved account issues over phone with 5-10 customers daily.
Welcomed, greeted and assisted guests in high-traffic store, generating $1000 of dollars in 9 hour business.
Processed 10-20 invoices each day and mailed documentation to clients.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Resolved account issues over phone with 10 or more customers daily.
Responded to taxpayer questions and helped individuals complete and file tax documentation.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.
Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Documented testing procedures for developers and future testing use.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Identified and tracked defects with MARS and supported developers in resolving problems by completing additional tests.
Advised developers on problems with databases, performance and other issues.
Performed testing phase, staging phase and SQR tests on modules and full software implementations for more than 2 projects per year.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Greeted over 5 customers per day.
Performed cash, card and check transactions to complete customer purchases.
Used POS(Quickpay and MARS) system to enter tax accounts, process payments and issue receipts.

Summary

Overview

Work History

Revenue Specialist

Education

Associate of Applied Science - Anatomy And Physiology

High School Diploma -

Skills

Timeline

Revenue Specialist

Associate of Applied Science - Anatomy And Physiology

High School Diploma -

Similar Profiles

Stacie HernandezStacie Hernandez

LaTasha TornsLaTasha Torns

Dwight C. SmithDwight C. Smith