Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Hi, I’m

Gerri E. Aime-Harper

Round Rock,Tx

Summary

Dedicated and detail-oriented professional with over 20 years of management experience in customer service, compliance, and regulatory requirements. Proven track record of effective leadership, problem-solving, and delivering results in fast-paced environments. Skilled in communication, organization, and teamwork, with a strong focus on accuracy, efficiency, and upholding the highest standards of integrity and reliability.

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Overview

25
years of professional experience

Work History

LegalZoom

Customer Care Representative
08.2020 - 02.2025

Job overview

  • Handled incoming calls in the Customer Care queues from beginning to end, ensuring full attention and providing complete information
  • Provided accurate information, processed service requests, and resolved routine and non-routine issues
  • Appropriately de-escalated calls as necessary and placed follow-up memos on accounts to ensure timely issue resolution
  • Demonstrated excellent communication and computer skills, including proficiency in MS Word and Excel

Veho

Lead Warehouse
04.2022 - 10.2024

Job overview

  • Supervised a team of warehouse associates, assigning tasks, providing training, and monitoring performance to achieve daily goals
  • Monitored stock levels, identified potential shortages, and coordinated inventory adjustments to maintain accurate product availability
  • Oversaw picking, packing, and shipping processes to ensure timely and accurate order fulfillment
  • Conducted quality checks on products before shipment to maintain high standards and minimize errors
  • Identified areas for improvement within the warehouse, implemented process changes, and optimized workflows to maximize productivity
  • Addressed operational challenges, troubleshot issues, and developed solutions to maintain smooth warehouse operations
  • Ensured adherence to safety regulations, company policies, and warehouse procedures
  • Collaborated with other departments like customer service and transportation to coordinate deliveries and address customer concerns

Alorica

Best Egg (CSR)
04.2019 - 02.2020

Job overview

  • Provided high-level customer service in a positive, courteous, and enthusiastic manner
  • Utilized the LoanPro system to assist customers with financial needs
  • Demonstrated urgency in resolving customer inquiries and processing transactions accurately
  • Managed collections and resolved service issues

BMW of San Antonio

Claims Coding Specialist
02.2015 - 02.2018

Job overview

  • Translated technical information into numeric codes and posted account payments
  • Managed account claims, prepared statements, and reviewed financial documents
  • Processed insurance company payments and maintained strict confidentiality
  • Coded services and managed paperwork, ensuring accuracy

EXCHANGE (AAFES)

Sales and Merchandise Manager
03.2013 - 01.2014

Job overview

  • Planned, directed, and managed all aspects of store operations
  • Led monthly sales initiatives, markdowns, and inventory control
  • Provided exceptional customer service and trained/coached a team of 15+ employees

Exxon-Mobil

Manager
11.2005 - 02.2013

Job overview

  • Promoted to Manager, overseeing hiring, training, performance evaluations, and counseling for a team of 12 employees
  • Conducted comprehensive training focusing on sales, customer service, and shrink control
  • Achieved 100% mystery shopper scores and maintained cash variation under .05%
  • Prepared sales reports, conducted bank deposits, and maintained inventory accuracy

Edison Property

Assistant Manager
01.2001 - 07.2003

Job overview

  • Supervised, trained, and scheduled employees
  • Handled collections and initiated action in cases of default
  • Achieved recognition for top insurance sales performance
  • Prepared sales reports and bank deposits

Wendy’s

Assistant Manager
01.2000 - 01.2001

Job overview

  • Supervised a team of up to 12 personnel, handling hiring, training, and scheduling
  • Resolved customer service issues and achieved positive results
  • Managed daily inventory, ordered consumables, and prepared sales reports

Education

The University of Phoenix

Bachelor of Science from Psychology
01.2009

University Overview

Interboro Institute
New York, NY

Associate Degree from Paralegal Studies
01.1994

University Overview

Skills

  • Customer Service Excellence
  • Compliance and Regulatory Expertise
  • Leadership and Training
  • Operational and Inventory Management
  • Problem-Solving and Decision-Making
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer relations
  • First call resolution
  • Call center experience
  • Customer service
  • Inbound customer service
  • Data entry

Professional Development

Professional Development
  • Company-sponsored training in Management, EEO, and Customer Service
  • Insurance License (2018)

Timeline

Lead Warehouse
Veho
04.2022 - 10.2024
Customer Care Representative
LegalZoom
08.2020 - 02.2025
Best Egg (CSR)
Alorica
04.2019 - 02.2020
Claims Coding Specialist
BMW of San Antonio
02.2015 - 02.2018
Sales and Merchandise Manager
EXCHANGE (AAFES)
03.2013 - 01.2014
Manager
Exxon-Mobil
11.2005 - 02.2013
Assistant Manager
Edison Property
01.2001 - 07.2003
Assistant Manager
Wendy’s
01.2000 - 01.2001
Interboro Institute
Associate Degree from Paralegal Studies
The University of Phoenix
Bachelor of Science from Psychology
Gerri E. Aime-Harper