Overview
Work History
Education
Skills
Certification
Summary
Work Preference
Accomplishments
Generic

Gerri Jackson

Human Resources
Louisville,KY

Overview

20
20
years of professional experience
5
5
years of post-secondary education

Work History

Human Resources Advisor

Cherry Bekaert
Louisville, KY
02.2023 - Current
  • Provide human resources guidance and support services for small and mediums size business across a variety of industries.
  • Advise on company policies and procedures, ensure compliance with local, state, and federal employment laws.
  • Design and facilitate training programs for leadership and HR teams based on organizational needs.
  • Identify human capital challenges, make and support implementing changes to move companies forward.
  • Provide succession planning, performance management, leadership coaching, and hiring assistance.
  • Recruitment process outsourcing, including job postings, compensation review, candidate sourcing, phone screens and in-person interviews.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Delivered services to customer locations within specific timeframes.

Human Resources Executive - HRBP

Tom Drexler Plumbing, Air And Electric
Louisville, KY
01.2022 - 12.2024
  • Coached managers on effective communication techniques, promoting greater transparency within the organization.
  • Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
  • Managed conflict resolution processes within the workplace, fostering a positive atmosphere conducive to collaboration and teamwork.
  • Developed robust performance management programs that identified high performers for promotion and / or development opportunities
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Evaluated and updated HR policies to stay current with industry best practices, while ensuring the company remained compliant with state and federal laws
  • Developed and implemented human resources strategies, policies, and procedures.

Human Resources Business Partner

Homecare Homesbase
Louisville, KY
05.2019 - 01.2022
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Responsible for all employee relations issues to include complaint intake, investigation, making recommendations, and facilitating resolutions in the best interest of the company.
  • Facilitated new hire orientation for new employees introducing company culture and an in-depth overview of company benefits and policies.
  • Facilitated all open enrollment events ensuring employees have the appropriate information to make decisions on medical, dental, vision, and any other ancillary benefits.
    Created and implemented an exit interview process ensuring the collection of quality feedback to improve company culture.
  • Managed company annual culture survey through Best Places to Work program. Analyzed data and presented key findings to department leadership teams. Partnered with department leadership teams to create and implement action plans for culture betterment.
  • Provided coaching and guidance for all levels of leadership in successfully developing and addressing employee performance.
  • Reviewed and executed all separation requests to ensure fair treatment of employees while reducing company risk.
    Created and implemented an interactive coaching and corrective action process to drive employee success and accountability.
  • Functioned as the point of contact for all H1B, work visas, and green card sponsorships ensuring attorneys have all the needed documentation while keeping employees up to date on statuses.
  • Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
  • Developed and delivered special events for company employees.
  • Advised senior management on organizational development and change management initiatives.
  • Collaborated with leadership to assess and improve policies across board.

Human Resources Manger

Charter Communications, Time Warner, Insight
Louisville, KY
02.2007 - 05.2019
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Manager of all HR Functions for five hundred employee call centers.
  • Successfully managed five person HR staff
    Provided guidance to leadership in handling employee relations issues, upholding company polices, and maintaining compliance with state and federal employment laws.
  • Oversaw the corrective action process ensuring fair treatment of employees. Reviewed and determine outcomes termination requests.
  • Facilitated Open Enrollment events ensuring employees have the appropriate information to make decisions on medical, dental, and vision benefits.
  • Participated in HR taskforce responsible the facilitation in the closure of three call centers in Indiana and Kentucky.
  • Facilitated leadership training programs for twenty-seven supervisor and managers.
  • Managed leave of absence and ADA process.
    Responsible for all recruiting initiatives to include the recruitment of frontline and top-level leadership openings.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Fostered positive work environment through comprehensive employee relations program.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

Education

Bachelor of Arts - Communication

Eastern Kentucky University
Richmond, KY
08.1987 - 01.1993

Skills

  • Team Building
  • Onboarding and Orientation
  • Recruitment Strategies
  • Organizational Development
  • Employee Retention
  • Exit Interviews
  • Employee Investigations
  • Retention management
  • Performance Appraisal
  • Recruitment
  • Career Development
  • Employee Relations
  • Talent Acquisition
  • Training development
  • Talent management

Certification

  • PXT Select Asessment Certification
  • DISC
  • Facilitation

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceCompany Culture401k matchHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing

Accomplishments

Designed and facilitated a HRBP training program for a mid-size company.

Developed and implemented coaching and corrective action program recognized as a best practice by parent company Hearst.

Exceeded all hiring initiatives for 2018 finishing the year 116% to goal.

Created and Implemented employee engagement strategies reducing call center attrition by 35%

Planned and executed transition plan for the in-bound sales team of fifty employees successfully retaining 60% of the team transferring them into other roles in the company.

Partnered with the call center leadership team to create and implement processes that support the reduction of absenteeism of frontline employees. Reducing shrink by five percent

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Gerri JacksonHuman Resources