Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerri-Jade Nickey

Brooklyn,United States

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Police Communication Technician

NYPD
New York, NY
01.2024 - Current
  • Responded to emergency calls routed by automatic distribution system.
  • Conducted telephone interviews with callers to obtain information regarding criminal activity and other incidents requiring police services.
  • Coordinated emergency responses from fire departments, ambulances, hospitals, and other public safety agencies when necessary.
  • Responded quickly and accurately to requests for assistance from citizens concerning a variety of matters such as traffic accidents or domestic disputes.
  • Verified that all messages were received correctly before closing out calls with appropriate acknowledgements.
  • Answered non-emergency phone lines promptly while maintaining professional demeanor with callers.

Store Manager

T-Mobile
Brooklyn, NY
09.2017 - 09.2023
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Receptionist

MLB Enterprise
New York, NY
11.2015 - 09.2017
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained an organized filing system of confidential client information in accordance with company policy.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
03-2017

Some College (No Degree) - Criminal Justice

Penn Foster College
Scottsdale, AZ

Skills

  • Radio communication
  • Information Gathering
  • Dispatching procedures
  • Incident documentation
  • Data Entry
  • Documentation And Reporting
  • 911 System Information Databases
  • Emergency Medical Instruction
  • Critical Thinking
  • Law Enforcement Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Emergency Police Dispatcher Certification
  • Multitasking
  • Police department procedures

Timeline

Police Communication Technician

NYPD
01.2024 - Current

Store Manager

T-Mobile
09.2017 - 09.2023

Receptionist

MLB Enterprise
11.2015 - 09.2017

High School Diploma -

Penn Foster Career School

Some College (No Degree) - Criminal Justice

Penn Foster College

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Gerri-Jade Nickey