Hardworking and passionate job seeker eager to secure entry-level position with experience in oral and written communication as well as active listening. Possesses customer-oriented attitude. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Hi, I’m
Gerri Mc Carthy-Logsdon
Grass Valley,CA
Summary
Overview
5
years of professional experience
Work History
Right Sourcing
Service Desk Specialist Contractor
01.2023 - 04.2023
Job overview
- Contract through Right Sourcing with Sutter Health
- Answer inbound calls related to Information Systems for Sutter Health's Service Desk contact center
- Address callers' questions by researching possible solutions using scripts
- Answer questions directly, send ticket to specialist team, or refer caller to another person or department
- Document each call in ticket system
- Remote into caller's computer to troubleshoot and assist with making the necessary changes
- Utilize Teams and Outlook to engage with multiple people for further research
Right Sourcing
Contact Center Representative Contractor
01.2021 - 01.2023
Job overview
- Contract through Right Sourcing with Sutter Health's Human Resources and Payroll
- Answer inbound calls related to both Human Resources and Payroll for Sutter Health's contact center
- Address callers' questions by researching possible solutions using scripts
- Document calls in Salesforce and use Salesforce to escalate tickets to specialist teams for more complex issues
- Navigate programs such as Kronos, Workday, and Lawson to answer callers' questions
- Use Teams and Outlook to engage with multiple people to research and solve issues
DXC/Aerotek
Data Entry Specialist Contractor
01.2020 - 03.2020
Job overview
- Key alpha and numeric data into three different applications
- Assist with training new employees how to use different applications
- Sorting and batching documents and attachments from incoming mail with separator sheets
- Prepared incoming documents and attachments for scanning
- Followed established procedures to enter and process data correctly
- Secured and protected data from unauthorized access by complying with security protocols
- Corrected data entry errors to prevent duplication or data degradation
- Compared transcribed data with source document to detect and correct errors
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Followed data entry protocols, rules and regulations
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Skilled at working independently and collaboratively in team environment
Partners In Care
Non-Medical Home Care Aide
01.2019 - 03.2020
Job overview
- Cultivated warm relationships with regular customers
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Planned, prepared, and served meals and snacks according to prescribed diets
- Monitored progress and documented patient health status changes to keep care team updated
- Developed rapport to create safe and trusting environment for care
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
Faneuil- Covered California
Seasonal Service Center Representative
08.2019 - 01.2020
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted customers with updating account information to maintain customer records
- Offered assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve system and service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Utilized customer service software such as CalHEERS, Salesforce, and SharePoint to manage interactions and track customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of website and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Visiting Angels of Rocklin
Non-Medical Home Care Aide
11.2018 - 01.2019
Job overview
- Cultivated warm relationships with clients
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Planned, prepared, and served meals and snacks according to prescribed diets
- Monitored progress and documented patient health status changes to keep care team updated
- Developed rapport to create safe and trusting environment for care
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
- Increased medication and medical terminology knowledge through research and continuing education
Chick-fil-A
Team Member
03.2018 - 10.2018
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Developed strong customer service skills to enhance individual and team performance as well as maintain and increase customer satisfaction
- Cultivated warm relationships with regular customers
- Served food and beverages promptly with focused attention to customer needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards for customers and staff
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Set positive tone for entire dining experience as first point of contact for incoming guests
The Body Shop
Seasonal Customer Consultant
11.2017 - 01.2018
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained organized, presentable merchandise to drive continuous sales
- Stayed knowledgeable on latest products through continuous training
Education
Loretto High SchoolSacramento, CA
High School Diploma
05.2002
University Overview
Skills
- Workday
- Kronos
- Salesforce
- Active Listening
- Written and Oral Communication
- Customer Service
- Data Confidentiality
- Documenting Calls
- Data Entry
- Research
- Skilled working both independently and collaboratively in team environment
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Timeline
Service Desk Specialist Contractor
Right Sourcing
01.2023 - 04.2023
Contact Center Representative Contractor
Right Sourcing
01.2021 - 01.2023
Data Entry Specialist Contractor
DXC/Aerotek
01.2020 - 03.2020
Seasonal Service Center Representative
Faneuil- Covered California
08.2019 - 01.2020
Non-Medical Home Care Aide
Partners In Care
01.2019 - 03.2020
Non-Medical Home Care Aide
Visiting Angels of Rocklin
11.2018 - 01.2019
Team Member
Chick-fil-A
03.2018 - 10.2018
Seasonal Customer Consultant
The Body Shop
11.2017 - 01.2018
Loretto High School
High School Diploma
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