Gerri Null
Hurricane,WV
Summary
Personable and professional Benefits Consultant committed to delivering excellent customer service and counsel. Demonstrated history of developing individualized benefits plans that meet clients' needs while cutting costs. Skilled in maintaining client relationships by ensuring employees have the information required to get the most out of each plan.
Overview
4
4
years of professional experience
Work History
Medicare Benefit Consultant
eHealth
Indianapolis, IN
09.2022 - 11.2025
- Answer inbound calls from beneficiaries enrolling in Medicare and choosing a plan according to a thorough needs analysis and active listening.
- Maintaining compliance and reading verbatim statements while addressing the beneficiaries' questions regarding Medicare ensures that I am engaged and aware of the pain points discovered by listening to them, helping them make a well-informed decision regarding their healthcare plan.
- Grew book of business through establishing and maintaining positive client relationships.
- Met and exceeded goals consistently, which led to higher conversion.
- Maintained all metrics for which I was accountable.
- Utilized call control skills throughout the year, which led to higher conversion rates.
- Proven reliability by showing up to work and being part of the team with conformance consistently over 100%.
Licensed Medicare Sales Agent
TTEC
Remote
08.2021 - 08.2022
- Hired as a temporary employee through AEP and retained due to my agent ranking.
- Answered inbound calls from beneficiaries and assisted them with choosing a Medicare plan.
- Completed a thorough needs analysis ensuring the plan was a great fit for the beneficiary.
- Obtained the minimum requirement of 3 enrollments per day and exceeded it as well.
- Maintained a high level of productivity throughout my employment daily.
- Educated clients on Medicare options, ensuring informed decision-making.
- Managed client relationships, fostering trust and loyalty in services offered.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
Education
High School Diploma -
Hurricane High School
Hurricane, WV08.1984
Skills
- Clear communication
- Advising
- Healthcare plan design
- Verbal and written communication
- Relationship building
- Team collaboration
- Organizational skills
- Reliability
- Regulatory compliance
Timeline
Medicare Benefit Consultant
eHealth
09.2022 - 11.2025
Licensed Medicare Sales Agent
TTEC
08.2021 - 08.2022
High School Diploma -
Hurricane High School