Summary
Work History
Education
Skills
Timeline
Generic

Gerri Robbins

Rochester,NY

Summary

Dynamic medical professional with extensive experience as a Medical Assistant at Dr. Joseph Kilimnick, excelling in patient care and appointment management. Proficient in electronic health record systems and HIPAA compliance, I foster strong patient relationships through effective communication and critical thinking, enhancing clinic efficiency and patient satisfaction.

Work History

Medical Receptionist

Dr Baruch Eisenberg
  • Managed patient check-in and check-out processes to ensure efficient workflow.
  • Scheduled appointments using electronic health record systems to optimize doctor availability.
  • Verified insurance information and collected co-pays for accurate billing procedures.
  • Answered multi-line phone system, addressing patient inquiries promptly and professionally.
  • Maintained organized patient records, ensuring compliance with confidentiality regulations.
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Assisted in managing office supplies and inventory for seamless operations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Medical Assistant

Dr Joseph Kilimnick
2022 - 2025
  • Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
  • Prepared and maintained examination rooms, adhering to cleanliness and organization standards.
  • Managed patient scheduling and follow-up appointments, optimizing clinic efficiency.
  • Documented patient history and vital signs accurately in electronic health records system.
  • Conducted routine laboratory tests, ensuring compliance with safety protocols and quality control standards.
  • Monitored inventory levels of medical supplies, initiating reorders to maintain stock availability.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Education

Bachelor of Arts - Psychology

Hunter College
Bronx, NY
01.1972

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Referral verification
  • Medical office administration
  • Medical charting
  • Documentation
  • Medical office procedures
  • Proficient in software
  • Insurance verifications
  • Patient reception management
  • Patient callbacks
  • Co-payment collection
  • Customer service
  • Computer proficiency
  • Collaboration and teamwork
  • Critical thinking
  • Adaptable and flexible
  • Administrative support
  • Documentation and recordkeeping
  • Payment scheduling and collection
  • Calendar and appointment management
  • Patient referral
  • Insurance authorizations
  • Relationship building
  • Clerical support
  • Electronic recordkeeping
  • Patient eligibility requirements
  • Preparing treatment rooms
  • Supply ordering

Timeline

Medical Receptionist

Dr Baruch Eisenberg

Medical Assistant

Dr Joseph Kilimnick
2022 - 2025

Bachelor of Arts - Psychology

Hunter College

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Gerri Robbins