Gerri Swims
Detroit,MI
Summary
Personable and dedicated employee with extensive experience in a customer driven industry. A team player with an upbeat, positive attitude and proven skills in establishing rapport with clients and coworkers. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Paraprofessional
Romaine Group
Detroit, Michigan
08.2024 - Current
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with special needs during individual and group sessions.
- Monitored student behavior and provided positive reinforcement strategies.
Floor Supervisor
Evolution Gaming
Southfield, MI
08.2023 - 02.2024
- Monitored employee productivity to provide constructive feedback and coaching..
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and coached new employees according to new hire procedures.
Game Presenter
Evolution Gaming
Southfield, MI
05.2021 - 08.2023
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Table Games Dealer
Greektown Casino
Detroit, MI
01.2015 - 05.2021
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Nursing Assistant
Oakwood Hospital
Dearborn, MI
05.2011 - 02.2014
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Engaged with patient family and friends to provide courteous visit experience.
- Recorded patient conditions and vital signs before and after medical operations.
Education
BBA - Business Administration
University of Arizona Global Campus
Arizona City, AZ 09.2022 - 06.2025
Skills
- Performance Improvements
- Staff Training
- Employee Development
- Critical Thinking
- MS Office (Excel, PowerPoint, Word)
- Attention to Detail
- Written and Verbal Communication
- Positive Attitude
- Time Management
- Video Conferencing
- Problem Resolution
- Onboarding and Orientation
- Conflict resolution
- Student supervision
- Student progress tracking
- Progress monitoring
- Relationship building
- Teacher support and collaboration
- Small group instruction
Education and Training
Foundations of Project Management, August, 2025
Project Initiation: Starting a Successful Project, September, 2025
Project Planning: Putting It All Together, October, 2025
Project Execution: Running the Project, October, 2025
Agile Project Management, November, 2025
Timeline
Paraprofessional
Romaine Group
08.2024 - Current
Floor Supervisor
Evolution Gaming
08.2023 - 02.2024
BBA - Business Administration
University of Arizona Global Campus
09.2022 - 06.2025
Game Presenter
Evolution Gaming
05.2021 - 08.2023
Table Games Dealer
Greektown Casino
01.2015 - 05.2021
Nursing Assistant
Oakwood Hospital
05.2011 - 02.2014