Summary
Overview
Work History
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Gerrianne Mitchell

Scottsdale,AZ

Summary

20 Years Business Analysis experience.

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Advisor

CVS Healthcare
11.2021 - 08.2023
  • Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research.
  • Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
  • Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
  • Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
  • Lead other Business Analysts through requirements effort; responsible for team of 10 BAs, providing guidance and feedback to ensure team effectiveness.
  • Assists managers with interviews for new BA candidates; also onboarding and mentoring of new hires.
  • Balance large workload, takes on urgent requests.
  • Assists colleagues outside BA realm: instructed Dev and Business on how Agile looks and works.

Advisor

CVS Healthcare
06.2015 - 11.2021
  • Built and maintained relationships with clients to provide ongoing support.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Improved processes by recommending operational changes.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Anticipated responses and prepared clear and articulate answers.
  • Planned and promoted career planning presentations, work experience programs and career workshops.

Senior Business Analyst

CVS Healthcare
01.2013 - 06.2015
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Mentored teams and streamlined elicitation techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.

Business Analyst

CVS Healthcare
08.2006 - 01.2013
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Collaborated with stakeholders to identify business needs and data sources.

Impact Analyst

CVS Healthcare
05.1997 - 08.2006
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Run queries to identify affected claims.
  • Analyze claims via COBOL programs to determine correct payment.
  • Create impact report for business owners showing differences in cost for client, pharmacies, and members.
  • Posted financial adjustments for impacted parties.

Skills

  • Quality Standards
  • Strategic Planning
  • Client Correspondence
  • Peer Mentoring
  • Team Goals
  • Business Analysis
  • Requirements Gathering
  • Agile & Waterfall Methodologies
  • Excel, Word, PowerPoint, Visio, Miro
  • Training New Hires
  • Personality Identification and Management
  • Excellent Written and Verbal Communication Skills

Accomplishments

  • Performed as lead for multi year effort to new NCPDP claim transaction layout. Overseeing 14 projects at once. Organizing project BAs: status, risk/issue resolution, vacation coverage, and new assignments.
  • Participated as Champion for BA COE Goals / OKRs and Process Review of artifacts.
  • Revamped BA interview process to ensure high quality talent.
  • Interviewed multiple areas within medical operations to determine pain points and room for improvement. Prepared results and recommendations presentation for leadership.

Certification

  • IC AGILE – CERTIFIED BY CPRIME - 03/2020
  • Rally Training
  • Safe Training

Additional Information

  • Demonstrates the ability to foresee a risk on a project and raise the risk to the project manager.
  • Ability to plan out the analysis portion of a large project, produce a work plan, and be able to slice it up for the junior analysts to work on.
  • Ability to pivot very quickly when things change.

Timeline

Senior Advisor

CVS Healthcare
11.2021 - 08.2023

Advisor

CVS Healthcare
06.2015 - 11.2021

Senior Business Analyst

CVS Healthcare
01.2013 - 06.2015

Business Analyst

CVS Healthcare
08.2006 - 01.2013

Impact Analyst

CVS Healthcare
05.1997 - 08.2006

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Gerrianne Mitchell