Gerrielee Culbertson
cashier, lead
Saint Paul,MN
Summary
Accomplished Manager on Duty at Taco Johns, adept in fostering team collaboration and enhancing customer satisfaction, significantly improved operational efficiency. Skilled in problem-solving and time management, proficient in computer applications. Demonstrated ability to lead under pressure, achieving notable increases in team productivity and customer retention. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Lead, Handstainer
Artistic Finishes Inc.
08.2003 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Manager on Duty
Taco Johns
02.1999 - 01.2002
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Developed and implemented strategies to increase sales and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Multitasking Abilities
Excellent Communication
Critical Thinking
Computer Skills
Organizational Skills
Calm Under Pressure
Active Listening
Organization and Time Management
Additional Information
I am reliable,trustworthy and love working with people.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead, Handstainer - Artistic Finishes Inc.
08.2003 - 06.2023
Manager on Duty - Taco Johns
02.1999 - 01.2002
Alexandria Tech. - GED,
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