Gerrie Dorn
Dallas,TX
Overview
12
12
years of professional experience
Work History
Insurance Verification, Prior Authorization
Medix Infusion
Addison, TX
03.2025 - Current
- Conducted outbound calls to insurance payers and specialty pharmacies to verify patient benefits.
- Collaborated with Clinical Care Team and payers to procure clinical documentation for prior authorizations.
- Acquired all necessary authorizations through web, fax, or phone communications.
- Performed thorough insurance verifications for patient services to ensure proper coverage.
- Maintained accurate records of authorization processes and related communications.
- Verified policy activation and coverage specifics for each claim submitted.
- Interpreted insurance policy terms effectively to assess coverage for specific claims.
Travel Agent
Adorn Vacations
Dallas, Texas
04.2023 - Current
- Coordinated travel itineraries for clients based on preferences and budget.
- Researched and recommended destinations, accommodations, and activities for travelers.
- Managed booking processes using industry-specific software for efficiency.
- Assisted clients with travel documentation, including visas and insurance needs.
Sr. Repossession Coordinator
Capital One
Plano, TX
06.2020 - 01.2024
- Educated customers about the terms of contracts and payment requirements.
- Helped customers get back on top of payment demands by setting up accommodating plans.
- Located delinquent customers via employers, government records, and other methods.
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
- Developed strong customer service skills while interacting with debtors, clients, law enforcement officers, and others involved in repossession process.
- Protected patient data with secure records management system.
Pharmacy Care Coordinator
US Bio Services
Frisco, TX
12.2018 - 06.2020
- Verified patient insurance coverage, ensuring accuracy and compliance with regulations.
- Processed insurance claims for patient medication.
- Communicated with patients regarding their insurance coverage and financial responsibilities.
- Handled sensitive patient information with confidentiality and professionalism.
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries.
Sales Account Manager
Medline Industries
Mundeline, IL
05.2015 - 12.2018
- Built strong relationships with key customers to maintain and expand business opportunities.
- Review accounts, sell new business to existing accounts and convert accounts to a higher level. May also be responsible for new account installation.
- Coordinate sales forecasts with internal team. Manage co-op accruals and set-up new customers into Medline's systems.
- Maintained the price list for both sales purchasing within the SAP system.
- Build and maintain sales territory of smaller accounts, located in secondary & tertiary markets focusing on sales and customer relationships.
- Conduct regular status and strategy meetings with the customers to understand their needs and link them to the organization's product/service strategies.
Insurance Verification Specialist
Cvs Caremark
Buffalo Grove, IL
09.2013 - 05.2015
- Maintained privacy and confidentiality of patients in compliance with policies and regulations.
- Completed insurance claim forms or other required paperwork.
- Verified patient insurance coverage, ensuring accuracy and compliance with regulations.
- Communicated with patients regarding their insurance coverage and financial responsibilities.
- Updated patient records with insurance verification results and documentation.
- Communicated effectively with healthcare providers to ensure coverage for prescribed treatments.
Education
Diploma - General Studies
North Chicago Community High School
North Chicago05.2006
Skills
- Manage records
- Patient safety
- Diagnostic services monitoring
- Prescription processing
- Teamwork
- Pharmacy law compliance
- Time management
- Claims processing
- Invoice preparation
- Referral verification
- Insurance coverage verification
- Prior authorization
- Travel coordination
Languages
English, Native
Timeline
Insurance Verification, Prior Authorization
Medix Infusion
03.2025 - Current
Travel Agent
Adorn Vacations
04.2023 - Current
Sr. Repossession Coordinator
Capital One
06.2020 - 01.2024
Pharmacy Care Coordinator
US Bio Services
12.2018 - 06.2020
Sales Account Manager
Medline Industries
05.2015 - 12.2018
Insurance Verification Specialist
Cvs Caremark
09.2013 - 05.2015
Diploma - General Studies
North Chicago Community High School