Gerrie Stokes
Doral,FL
Summary
Dynamic IT Manager with extensive experience at the US Army, excelling in network administration and technical leadership. Successfully streamlined operations, enhancing system performance and cybersecurity measures. Proven ability to collaborate with teams and communicate effectively with executives, driving strategic technology initiatives that improved efficiency and minimized risks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Manager
US Army
08.2024 - Current
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Guided organizational technology strategy and roadmaps.
Operations Manager
US Army
08.2023 - 07.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
IT Project Manager
US Army
06.2022 - 07.2023
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led and managed staff of Number team members engaged in administering complex IT infrastructure.
- Developed project plans identifying key issues, approaches and performance metrics.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
IT Manager
US Army
09.2019 - 07.2021
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
IT Manager
US Army
09.2017 - 08.2019
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Customized and repaired technology based on staff requests.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Guided organizational technology strategy and roadmaps.
- Oversaw daily performance of computer systems and immediately responded to Type issues to keep network up and running.
- Created and terminated user's accounts from start to finish in business applications.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support network operations.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT Technician
US Army
09.2016 - 08.2017
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
IT Technician
US Army
09.2013 - 08.2016
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Installed and configured operating systems and applications.
- Configured systems according to prescribed software and hardware frameworks.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
IT Analyst
NATO
08.2011 - 08.2013
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
Education
Master Of Science - Information Technology Information Assurance
Leadership And Workplace Development
06.2022
*Leadership Skills
*Communication Skills
*Team Development
*Organizational Development
*Performance Management
*Critical Thinking and Problem Solving
*Ethics and Social Responsibility
*Project Management
*Cultural Competence
*Networking and Relationship Building
Skills
- Risk mitigation planning
- Technical support scheduling
- Information confidentiality
- Quality assurance
- IT resource use
- Change management
- Cybersecurity best practices
- IT service management
- Network administration
- Digital solutions
- Disaster recovery
- IT risk management
- Local access network planning
- Technical troubleshooting
- Technical leadership
- Team collaboration
- Documentation and reporting
- Operating system management
- Team development
Certification
CompTIA Security+
Timeline
IT Manager - US Army
08.2024 - Current
Operations Manager - US Army
08.2023 - 07.2024
IT Project Manager - US Army
06.2022 - 07.2023
IT Manager - US Army
09.2019 - 07.2021
IT Manager - US Army
09.2017 - 08.2019
IT Technician - US Army
09.2016 - 08.2017
IT Technician - US Army
09.2013 - 08.2016
IT Analyst - NATO
08.2011 - 08.2013
University of Maryland Global Campus - Master Of Science, Information Technology Information Assurance
US Army Command And General Staff College - , Leadership And Workplace Development