Gerry B. Rosés
New York,USA
Summary
Dynamic Operations Manager with a proven track record at THE SEA LATCH INN, enhancing employee retention and optimizing F&B operations. Skilled in RDP Resort Data Management and adept at fostering team collaboration, I drive operational excellence and elevate guest satisfaction in high-demand environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
THE SEA LATCH INN /YORK BEACH SURF CLUB
York, Maine
03.2024 - Current
- Orchestrated the opening operations for two concurrent properties, implemented new staff housing protocols, and improved employee retention.
PM Operations Manager
SEA CREST BEACH RESORT
North Falmouth, MA
04.2023 - 03.2024
- Managed all operational departments across an eight-building, 23-acre resort; optimized F&B operations, increasing daily covers by 15% during peak season.
Real Estate Sales Associate / Consultant
RSNY REALTY, LLC
New York, N. Y.
01.2020 - 04.2023
- Negotiated terms for residential and commercial real estate contracts, representing client fiduciary responsibilities, and led rental & sales contracts for residential & commercial properties; my fiduciary responsibilities meant that I negotiated on my client's behalf.
- Managed contract compliance and facilitated communication between buyers, sellers, and legal teams.
Multi-Property Management Positions
SCOUT HOTELS & RESORTS
11.2015 - 12.2019
- Ocean Gate Resort, Southport, ME: Spearheads operations of a 65-room waterfront resort on Southport Island, Maine. Leads all key property issues including capital projects, customer service, maintenance, and refurbishment. Coordinates new furniture, fixtures, and equipment deliveries and installation in rooms.
- Harbor View Hotel, Martha's Vineyard, MA: Organized, directed, and coordinated the work of front desk, valet, bell, door, concierge, and recreation staff to maximize revenue and profit while attaining optimal guest satisfaction. Maximized guest satisfaction scores across front office, valet, and concierge departments while concurrently managing operations during ongoing renovations.
- Kelley House, Martha's Vineyard, MA: Negotiated and secured contracts with essential third-party vendors for the Wave (pool) Bar and the historic Newes Pub operations, optimizing service delivery and reducing operational costs. Streamlined vendor contracting processes for all facilities, including the historic Newes Pub and Wave Bar, ensuring compliance and operational readiness for seasonal openings.
Rooms Division Director
SHERATON AT THE FALLS
Niagara Falls, NY
04.2013 - 11.2015
- Administered all room operations, specifically housekeeping, laundry, maintenance, security, reception, reservations, concierge, switchboard, and night management, for a property with 392 rooms, 5,000 square feet of meeting space and over $10.6 million in annual room revenues.
Director of Rooms
HOLIDAY INN SECAUCUS MEADOWLANDS
Secaucus, NJ
07.2010 - 04.2013
- Handled rooms operations, revenue management, engineering, front office, shuttle/valet services, and housekeeping and laundry for the hotel. Ensured a safe and comfortable guest environment.
Real Estate Sales Associate / Consultant (Licensed RE Broker / REBY Member)
RSNY Realty, LLC
New York, N. Y.
09.2008 - 07.2010
General Manager (Opening GM / Feinberg Properties)
SPRINGHILL SUITES by MARRIOTT
Newark, N. J.
03.2004 - 09.2008
- Successfully handled the hotel's opening, which included hiring, startup of systems, and oversight of final construction & brand punch lists.
General Manager
Barton Hill Hotel & Spa
Lewiston-Niagara Falls, NY
- Regulated foreclosed hotel operations (including sales, revenue generation, revenue management, human resources, and spa) of a stylish riverfront boutique hotel set along the Niagara River.
Area General Manager - Concurrent with above position.
HILTON GARDEN INN
Danbury, CT
Additional experience as Assistant General Manager for The Gorham Hotel, Director of Front Office for Park Central Hotel, Corporate Sales Manager for Novotel Hotel & General Manager for Quality Hotel 5th Avenue, Executive Assistant Manager for The Royalton Hotel, Executive Assistant Manager for The Ritz Carlton Hotel.
Education
Bachelor of Arts - Communications Arts/Economics
De La Salle University
Manila, PhilippinesHotel Management Program -
Cornell University
Ithaca, New YorkSkills
- RDP Resort Data Management
- Infor HMS
- LightSpeed
- Galaxy
- OPERA
- Holidex
- Marsha
- Fosse PMS
- Windows-based applications
Certification
- Coaching for Performance Certificate, Signature Worldwide Coaching Training Solutions
- Certified Property Manager, Marriott International
- Strategic Sales Alignment, Marriott International
- Certified Pool & Spa Operator Certification, Aquatic Council, C-123646
- Certificate of Food Protection, NYC Department of Health, 98 - 66840
Timeline
Operations Manager
THE SEA LATCH INN /YORK BEACH SURF CLUB
03.2024 - Current
PM Operations Manager
SEA CREST BEACH RESORT
04.2023 - 03.2024
Real Estate Sales Associate / Consultant
RSNY REALTY, LLC
01.2020 - 04.2023
Multi-Property Management Positions
SCOUT HOTELS & RESORTS
11.2015 - 12.2019
Rooms Division Director
SHERATON AT THE FALLS
04.2013 - 11.2015
Director of Rooms
HOLIDAY INN SECAUCUS MEADOWLANDS
07.2010 - 04.2013
Real Estate Sales Associate / Consultant (Licensed RE Broker / REBY Member)
RSNY Realty, LLC
09.2008 - 07.2010
General Manager (Opening GM / Feinberg Properties)
SPRINGHILL SUITES by MARRIOTT
03.2004 - 09.2008
General Manager
Barton Hill Hotel & Spa
Area General Manager - Concurrent with above position.
HILTON GARDEN INN
Additional experience as Assistant General Manager for The Gorham Hotel, Director of Front Office for Park Central Hotel, Corporate Sales Manager for Novotel Hotel & General Manager for Quality Hotel 5th Avenue, Executive Assistant Manager for The Royalton Hotel, Executive Assistant Manager for The Ritz Carlton Hotel.
Bachelor of Arts - Communications Arts/Economics
De La Salle University
Hotel Management Program -
Cornell University