Geraldine (Gerry) Haslett
Vancouver,BC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Dedicated to complete knowledge of company products and services for optimized customer service. Multi-tasking Manager well-known for creating positive workplace culture.
Delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Hamilton Harron Funeral Home
10.2018 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Funeral Director
Hamilton Harron Funeral Home
09.2018 - Current
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Secured and filed burial permits and made funeral arrangements.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, Provincial coroner and members of clergy to coordinate final arrangements.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Completed death certificates, burial permits and other legal documents for families.
- Helped families select funeral and burial details from range of available options.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Improved appearance of remains with use of cosmetics.
- Managed timing of floral deliveries for multiple services per day.
Funeral Director Apprentice
Hamilton Harron Funeral Home
09.2016 - 09.2018
- Attended CCFS while working fulltime as apprentice and office manager.
- Learned how to work with grieving families while maintaining the highest level of professionalism and sensitivity.
Office Manager
Hamilton Harron Funeral Home
09.2005 - 09.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Funeral Directing
Canadian College of Funeral Service
09.2018
Skills
- Employee Coaching and Mentoring
- Closing and Contract Negotiations
- Staff Supervision
- Time Management
- Staff Management
- Hiring and Training
- Team Motivation
- Staff Training
- Supplier Liaison
Timeline
Assistant Manager
Hamilton Harron Funeral Home
10.2018 - Current
Funeral Director
Hamilton Harron Funeral Home
09.2018 - Current
Funeral Director Apprentice
Hamilton Harron Funeral Home
09.2016 - 09.2018
Office Manager
Hamilton Harron Funeral Home
09.2005 - 09.2017
Funeral Directing
Canadian College of Funeral Service
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