Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Gerry Mertz

Madisonville,LA

Summary

Well-qualified Project Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience

Work History

Associate Director of HR Operations

AT&T, Inc.
04.2015 - 12.2023
  • Drove project management execution, compliance/auditing, recruiting, testing execution, scheduling, customer service and vendor management
  • Project managed new tool for internal Customer Service support and candidate development, enabling enhanced analytics and reporting for issue tracking and change implementation
  • Collaborated with IT, HR Technology, and Talent Acquisition to launch a new management tool supporting tuition reimbursement programs
  • Streamlined new hire onboarding, reducing time between offer and start date by 5 days through process improvements, system development, and employee education
  • Restructured adjudication process to enhance candidate experience during background checks
  • Analyze reporting to identify compliance risks, develop process improvements in response
  • Led cross-functional team in reducing onboarding errors, which led to an 88% Year-over-Year decrease in processing errors and 52% YoY decrease in pre-employment documentation errors
  • Partner with workforce development to identify critical roles within organization and to place top talent
  • Partnered with Labor and CWA to revise policies and processes for Horizons training program, leading to vendor optimization and achieving $700K cost savings
  • Lead team of Sr Recruiters and Staffing Associates focused on all aspects of the hiring process
  • Initiated talent development program for Talent Acquisition, enhancing succession planning efforts.

Associate Director of Marketing Operations

AT&T, Inc.
12.2011 - 04.2015
  • Managed cross-functional teams to ensure timely completion of Marketing Projects
  • Collaborated with sales team to align marketing initiatives for maximum impact on revenue growth.
  • Drove changes to positively impact the customer experience
  • Oversaw Refer-A-Friend program, in addition to managing $2M budget while driving registrations and activations
  • Aligning product marketing, communication, training, and corporate strategies to achieve KPIs
  • Responsible for over 650 execution strategies in 2014 with a 97% board approval rating
  • 36% YoY increase in product launches
  • Manage execution strategy for 47 training videos
  • Led cross-functional team to drive marketing and training execution decisions for all consumer points of sale
  • Managed communication across departments to schedule and plan bi-weekly alignment meetings
  • Maintain and communicate the 90-day roadmap to all stakeholders
  • Project Managed all National Marketing initiatives, coordinating advertisement, merchandising, and go-to-market strategies.

Sr. Project Manager

AT&T, Inc.
01.2010 - 12.2011
  • Entry point for all initiatives launching in consume sales organization
  • Streamlined training, communications, and execution strategies across multiple channels
  • Developed and project managed Go-To-Market strategies for product launches
  • Collaborated with cross-functional teams to identify business requirements and ensure timely completion of project milestones
  • Ensured seamless communication by furnishing stakeholders with regular project updates and clear timelines
  • Partnered with Product Marketing to ensure effective training and communication across distribution channels
  • Managed Retail Management training sessions to prepare for product launches and policy changes
  • Drove product changes to improve customer experience.
  • Maintained schedules to meet key milestones at every project phase.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Communicated project plans and progress to key stakeholders and project contributors.

Sr. Training Manager

AT&T, Inc.
08.2005 - 01.2010
  • Oversaw Retail Leadership Development Program (RLDP), managing training, onboarding, and scheduling
  • Facilitated sales, process, system, and leadership skills trainings
  • Collaborated with course designers and Sales Operations teams to improve course content
  • Implemented reporting to tie training to KPIs
  • Provided guidance to hiring managers for course progression.
  • Aligned training content with company objectives, ensuring that employees were well-equipped to meet organizational goals.
  • Managed team of trainers, providing guidance and support to ensure consistent delivery of high-quality instruction.
  • Collaborated with department leaders to identify skill gaps and develop targeted training initiatives.

Education

Bachelor of Science - Business Management

Columbia Southern University
Orange Beach, AL
2014

Skills

  • Operations
  • Project Management
  • Leadership
  • Internal Audits
  • Employee Development
  • Strategic Thinking
  • Adaptability
  • Influencing Skills
  • Data Analytics
  • Go-To-Market
  • Problem Solving
  • Collaboration
  • Recruiting
  • Communication
  • Cross-functional Team Leadership
  • Product Training
  • Sales Management
  • Conflict Resolution
  • Coaching and Mentoring
  • Microsoft Office (Word, Excel, and Outlook)
  • Leankit
  • Taleo
  • Power BI
  • SAP
  • Recruitment and selection
  • Diversity and Inclusion
  • Employee Engagement Strategies
  • HR Policies Implementation
  • HR Metrics Analysis
  • Organizational Development
  • Talent Acquisition
  • Onboarding and Orientation
  • Workforce Planning
  • Performance Evaluation Expertise
  • Succession Planning
  • Human Resources Operations
  • Training and mentoring

Timeline

Associate Director of HR Operations

AT&T, Inc.
04.2015 - 12.2023

Associate Director of Marketing Operations

AT&T, Inc.
12.2011 - 04.2015

Sr. Project Manager

AT&T, Inc.
01.2010 - 12.2011

Sr. Training Manager

AT&T, Inc.
08.2005 - 01.2010

Bachelor of Science - Business Management

Columbia Southern University
Gerry Mertz