Gerry Newsome

Engaged customers and provided high level of service by carefully explaining details regarding their policy. Resolved member issues quickly through meticulous research, probing questions and providing member with acceptable options. Utilized call strategy skills that provide members with Florida Blues world class customer service.

Handled over 30 escalated customer complaints and issues a month. Supervised and motivates 3 Sales Associates, an Optometric Technician and a Receptionist to help maintain the flow of business. Maintained 5 associate files ensuring up-to-date training. Assisted the General Manager with ensuring successful audits. Lead and coached associates toward the attainment of sales and customer service goals. Monitored and maintained supplies within budgeted amounts.

Instrumental in safeguarding information systems, reviewed over 1,000 System Authorization Access Request Forms assuring all personnel computer access possessed appropriate security credentials. Updated Joint Personnel Adjudication System for over 228 Walter Reed employees facilitating their integration into National Navel Medical Center.
Ensured all staff members between 8 divisions completed required training. Maintained 37 training records. Trained employees/ service members in personnel security management and protocols.

Purchased and maintained equipment, purchased consumable items, organized vendor showcases, scheduled vendor procedural visits, generated financial reports, researched products, maintained accurate inventory of supplies and equipment to account for more than $3 million in assets. Kept meticulous records of high-priority units and material readiness of equipment.