Audrey Rooney

• Greeted and welcomed patients, family members, and visitors to the practice.
• Acted as a liaison between patients and healthcare staff to ensure a positive patient experience.
• Compiled information from patients and caregivers or family members to identify care concerns.
• Maintained a high satisfaction rating with customers by providing exceptional service.
• Trained and mentored new team members to promote productivity and friendly customer service.
• Responded quickly in emergency situations following established protocols.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Explained policies, procedures, and services to patients, enhancing their experience.
• Organized timely and accurate referrals to help patients obtain health care services and access available resources.
• Coordinated with clinical staff to manage patient flow, reducing wait times.
• Scheduled appointments for follow-up visits with physicians or specialists as required.
• Coordinated with other departments to ensure that patient care was properly addressed.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Putnam’s & Circa Brewing Co

Systems Administration

• Monitored and managed inventory levels of a vast product mix.
• Coordinated various subcontractor accounts, managing maintenance schedules to keep multiple mechanical systems in prime operating condition's prevent breakdowns and reduce repair costs.
• Managed a constantly evolving city, state permit compliance program which including FDNY, NYC DOH, NYC DOB, NYC Dept Of Consumer Affairs, NYS Dept Of Labor

HR

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Recruited, interviewed and hired qualified staff for open positions
• Conducted regular audits to ensure compliance with established regulations and policies.

Accounts

• Process weekly payroll for over 80 employees, ensuring accurate calculation of hours worked, overtime, and any applicable deductions, including detailed Post Authorization Tip Adjusted Payroll employees & 1099 and W2 Employees and contractors.
• Worked in a bookkeeper capacity with CPA to deliver weekly Prime Costs report and monthly P&L reports for investors.
• Managed A/P & A/R for multiple vendors, monitoring credit terms and ensuring timely payments.
• Managed various industry tech apps such as QuickBooks, ADP Payroll, TOAST POS & Payroll, GratShare, Gather, 7Shifts, SLACK, CHASE & Bank Of America ONLINE portals, Zelle, Paypal.
• Greeted visitors in a professional manner; provided assistance as needed.
• Generated office correspondence and reports.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
• Communicated with patients with compassion while keeping medical information private.
• Identified needs of customers promptly and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked effectively in team environments to make the workplace more productive.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Managed accounts payable, accounts receivable and payroll.
• Implemented and Maintained various SOP's including a new accurate inventory system to track waste and reduce cogs
• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Managed daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.

• Improved daily business operations by effectively training bar staff on best practices and sop's.
• Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce loss.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Set effective and efficient employee schedules
• Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.