Gerry Windemiller
Hampton,NH
Summary
Dynamic sales, human resources, and global operations manager with a proven track record of successfully implementing programs, policies, and procedures across diverse industry sectors. Recognized for fostering strong partnerships with employees and management at all levels, consistently driving engagement and collaboration. Strategic leader skilled in coordinating sales initiatives through comprehensive training and effective direction, enhancing organizational efficiency. Renowned for exceptional relationship-building abilities, active listening skills, and a commitment to delivering superior customer service while employing problem-solving strategies to address the needs of key stakeholders.
Overview
14
14
years of professional experience
Work History
Business Travel Executive
MOVEO TECHNOLOGIES CORPORATION (DBA drvn)
01.2022 - Current
- Manage business development for a large, international ground logistics corporation
- Work with clients all over the world to foster relationships and build unique professional chauffeured service experiences
- Nurture current and future client relationships for sustained patronage
- Operate in business and personal travel and attend trade shows for continued professional development and networking
- Currently working as an independent contractor
Manager, Global Contracts & HR Data Compliance, Member Engagement & Operations, Manager, Global Operations
GBTA – GLOBAL BUSINESS TRAVEL ASSOCIATION
01.2018 - 01.2022
- Oversaw all contracts and entered them into our Contract Management System, Concord
- Generated sourcing and contractual documents, including solicitations, purchase orders, and service agreements
- Managed vendor/supplier relations and worked to reduce annual spend through inventory control
- Oversaw corporate travel requests: BTA (Business Travel Authorizations) and airline barter arrangements
- Lead the Human Resources compliance and data integrity (HR Information Systems including BambooHR, Performance Pro-performance appraisal system, Compease-compensation system)
- Collaborated with Sr. HR Generalist and HRVP on an as needed basis for any HR needs including ADA, FMLA, WRP etc.
- Created sponsorship invoices through Salesforce for all regions across the world
- Point of contact for any office-related needs (i.e. housekeeping, maintenance/service requests, etc.)
- Administered Attendee Interactive – our software that helps us keep track of proposals, speaker submissions and reporting for our Convention and conferences we hold around the world
- Oversaw Membership department by assisting members with any questions or updates
- Reached out to members to see how I can help provide an optimal membership experience
- Headed and finalized the transition from in-office (HQ) to working 100% remote
Front Desk Agent/Guest Services
Linchris Hotels
05.2024 - Current
- Manage guest check-in and check-out processes efficiently.
- Provides exceptional customer service, resolving inquiries and complaints promptly.
- Coordinate room assignments and ensured cleanliness standards were met.
- Maintained accurate reservation records using property management software.
Northeast Region Gateway Engagement Manager/Senior Subject Matter Professional (SMP)
EY – ERNST & YOUNG
01.2015 - 01.2017
- Primary point of contact and client relationship manager for Affordable Care Act (ACA) engagements in the Northeast Region for clients within automotive, finance, healthcare, public relations, law, and technology industries
- Supported data migration which allowed us to maintain accurate IRS compliance and reporting
- Internal leader of two business data analysts focused on the full reporting life cycle of the client
- Conducted research related to client questions to ensure client met government IRS regulations
- Solved and recommended client specific implementation issues
- Enhanced reporting tools (e.g., dashboards) to improve efficiency for clients which reduced time in providing data, ensured information was updated, provided continuous reporting capabilities, tracked metrics and identified potential issues needed for correction
- Managed the Statement of Work (SOW) to ensure all contract terms were followed including timelines and budget adherence
- Created new SOW’s (contracts) when client entered renewal period
- Negotiated new terms to ensure our pricing remained competitive
- Worked closely with other departments within the firm to address issues and risks as they arose
Human Resources Consultant, Americas-East Region
RIGHT MANAGEMENT (MANPOWERGROUP)
01.2012 - 01.2015
- Supported over 400 employees in the United States and Canada through collaboration with a team of HR professionals working cohesively to deliver a strong brand to employees in North America
- Managed full life-cycle recruitment, training and onboarding, employee relations, performance management (SuccessFactors), compensation and benefits, leave administration (FMLA, ADA, WRP) and coaching and talent development
- Oversaw compliance training while working to streamline the process for employees by implementing recommended changes
- Facilitated training and onboarding of Adjunct/Project Staff employees in the Americas-East Region
- Collaborated with a team of employees to create the operations and onboarding process which was implemented throughout North America and resulted in a decrease of turnover
- Worked with HR staff to develop the new Shared Services integration model which provided all entities under the company umbrella to utilize the same HR processes
- Analyzed and interpreted the Manpower Annual People Survey (MAPS) data for review with Human Resources and the Americas Leadership Team which identified areas of improvements based by specific categories
Education
Bachelor of Science - Business Administration
University of North Carolina
Charlotte, NCSkills
- Human Resources – Training & Development, Onboarding & Coaching, HRIS Systems (Implementation & Maintenance,) Talent Acquisition & Recruiting, Compensation & Benefits, Employee Relations, Professional Development, Leave Administration
- Global Operations - Managed vendor/supplier relations, worked to reduce annual spend through inventory control, office and facility management, oversaw corporate travel management
- Contract Management – including negotiation, procurement, and sourcing
- Technical Skills - Proficiencies in Microsoft Office Suite, Google Workspace, Salesforce, Concur Travel & Expense, and multiple HRIS systems including BambooHR, Workday, ADP as well as SuccessFactors, Performance Pro & Compease
- HR policies and procedures
- Employee onboarding
Timeline
Front Desk Agent/Guest Services
Linchris Hotels
05.2024 - Current
Business Travel Executive
MOVEO TECHNOLOGIES CORPORATION (DBA drvn)
01.2022 - Current
Manager, Global Contracts & HR Data Compliance, Member Engagement & Operations, Manager, Global Operations
GBTA – GLOBAL BUSINESS TRAVEL ASSOCIATION
01.2018 - 01.2022
Northeast Region Gateway Engagement Manager/Senior Subject Matter Professional (SMP)
EY – ERNST & YOUNG
01.2015 - 01.2017
Human Resources Consultant, Americas-East Region
RIGHT MANAGEMENT (MANPOWERGROUP)
01.2012 - 01.2015
Bachelor of Science - Business Administration
University of North Carolina