Gershanda Strachan
Thorne Bay,NP
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings. Very responsive with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, and leave of absence. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
17
17
years of professional experience
Work History
Human Resources Business Partner
Credit Suisse AG Nassau Branch
04.2021 - Current
- Identify HR training needs and conduct training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Conduct exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborate with leadership to assess and improve policies across board.
- Promote and enable necessary changes to align operations with strategic plans.
- Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Investigate and liaise with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Manage full cycle of recruiting, hiring, and onboarding new employees.
- Advise senior management on organizational development and change management initiatives.
- Maintain payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Human Resources Manager
Baker's Bay Golf & Ocean Club
12.2018 - 02.2021
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Structured compensation and benefits according to market conditions and budget demands.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Recruited top talent to maximize profitability.
- Discovered and resolved complex employee issues that affected management and business decisions.
Human Resources Manager
Bahamar (SLS)
06.2018 - 12.2018
- Enhanced team workflows through effective communication and streamlined complaint resolution.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Resolved complex employee issues and conducted brand-wide townhall meetings for updates
Human Resources Recruitment Coordinator
Baker's Bay Golf & Ocean Club
11.2015 - 01.2018
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Coordinated incoming job requisitions and applications.
- Operated and maintained applicant tracking and candidate management systems.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 13-15 interviews each week.
- Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
Customer Service Representative
Scotiabank Bahamas Ltd.
09.2007 - 11.2015
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Master of Science - Human Resources Management
Walden University
Minneapolis, MN03.2023
Bachelor of Science - Business Administration And Management
Ashworth College
Norcross, GA10.2020
Skills
- Optimizing performance
- Coaching leadership
- Improving compensation plans
- Managing employee relations
- Workforce Planning
- Grievance handling
- Benefits Administration
- Employee Relations
Timeline
Human Resources Business Partner
Credit Suisse AG Nassau Branch
04.2021 - Current
Human Resources Manager
Baker's Bay Golf & Ocean Club
12.2018 - 02.2021
Human Resources Manager
Bahamar (SLS)
06.2018 - 12.2018
Human Resources Recruitment Coordinator
Baker's Bay Golf & Ocean Club
11.2015 - 01.2018
Customer Service Representative
Scotiabank Bahamas Ltd.
09.2007 - 11.2015
Master of Science - Human Resources Management
Walden University
Bachelor of Science - Business Administration And Management
Ashworth College
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