Gershom Offiong
Operation Control Analyst
St. Louis,MO
Summary
Detail-oriented Night Auditor with 3 years of hospitality experience and over 10 years in customer service. Expertise in front desk operations, night audit procedures, cash handling, and conflict resolution. Ensures accuracy in financial reporting and smooth overnight operations while prioritizing guest satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Control Analyst
Stifel
St Louis, Missouri
07.2025 - Current
- Executes operational risk-based reviews that could have financial, compliance, and regulatory components.
- Examines the systems and processes established by operations to ensure compliance with policies, procedures, laws, and regulations that could significantly impact operations.
- Responsible for 17a-5 documentation that includes the identification of risks and controls, evaluating and testing controls, and the attestation process for compliance with 17a-5.
- Collects and analyzes data to identify improvements and efficiencies.
- Reviews and tests manual and automated processes.
- Examine and evaluate financial and information systems, document findings, and recommend controls to ensure system reliability and data integrity.
- Prepares detailed reports of findings and recommendations and communicates results to operations senior management.
IT Auditor
Edward Jones
Maryland Heights, MO
11.2023 - 09.2025
- Conducted end-to-end testing of IT general controls in alignment with SOX, COBIT, and COSO frameworks.
- Collaborated with 10+ stakeholders per audit cycle to clarify test requirements and document findings, reducing issue resolution time by 25%.
- Developed test plans for access management, change control, and contingency planning, utilized in over 95% of audits.
- Identified control gaps and collaborated with management to create remediation strategies.
- Determined security controls effectiveness (i.e., controls implemented correctly, operating as intended, and meeting security requirements) using the three basic methods of assessment: Examine, Interview and Test (EIT).
- Employed Examine, Interview, and Test (EIT) methods to validate control performance and enhance audit quality.
Front Desk Night Auditor
LaQuinta Inn & Suits
St. Louis, MO
02.2018 - 07.2021
- Coordinated with housekeeping to resolve room discrepancies and fulfill special guest requests, enhancing guest satisfaction.
- Managed guest reservations, room assignments, and special requests.
- Balanced hotel ledger daily, identifying and resolving discrepancies to maintain accurate financial records.
- Reviewed and audited all accounts payable, receivable, and credit card transactions.
- Prepared and distributed next day''s reservation reports to relevant departments.
- Updated reservation system with new bookings, cancellations, and modifications.
- Trained new night audit and front desk staff, improving team preparedness and service quality.
- Backed up front desk, handling diverse customer and operational issues throughout night.
- Monitored security cameras and conducted regular premises checks for guest safety.
Service Specialist II
Edward Jones
St. Louis, MO
06.2017 - 07.2021
- Facilitated the onboarding and training of new financial advisors to ensure a seamless integration into the firm's systems and processes.
- Developed and maintained comprehensive training materials to enhance the onboarding experience.
- Supported new advisor onboarding through system orientation and documentation.
- Managed logistics and documentation for team training and operational tasks to ensure smooth execution.
- Oversaw office operations, managing budgeting, reporting, and inventory to support branch performance.
- Coordinated scheduling and logistics for client meetings and training sessions to enhance collaboration and productivity.
Education
Bachelor of Arts (BA) - Economic Studies
Southern Illinois University Carbondale
Carbondale, ILSkills
- Problem-Solving & Conflict Resolution
- Hotel Reservation Systems (Opera, OnQ, FOSSE, etc)
- Night Audit & Financial Reporting
- Front Desk Operations
- Cash Handling & Payment Processing
- Customer Service & Guest Relations
- Front desk operations
- Registration processing
Certification
- IT Auditing and GRC Bootcamp, ThinkCloudy
- Google Technical Support Fundamentals, Coursera
Timeline
Operation Control Analyst
Stifel
07.2025 - Current
IT Auditor
Edward Jones
11.2023 - 09.2025
Front Desk Night Auditor
LaQuinta Inn & Suits
02.2018 - 07.2021
Service Specialist II
Edward Jones
06.2017 - 07.2021
Bachelor of Arts (BA) - Economic Studies
Southern Illinois University Carbondale