Gershon Seddor

Worcester,MA

Summary

Experienced Desktop Support Specialist with a proven track record in diagnosing and resolving hardware, software, and networking issues. Skilled in providing exceptional customer service, managing system updates, and adhering to security protocols. Demonstrated ability to enhance operational efficiency through proactive troubleshooting and preventive maintenance. Proven ability to elevate end-user satisfaction by promptly addressing concerns and implementing effective solutions.

Overview

years of professional experience

Certification

Work History

Help Desk Support / Desktop Support Specialist

WATCHTOWER BIBLE AND TRACT SOCIETY

, NY

02.2022 - 03.2024

Performed troubleshooting of network connectivity issues.
Logged, received and tracked trouble tickets for assignment to technical specialists
Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
Installed, configured, maintained, upgraded and repaired PC desktops and laptops.
Managed Active Directory user accounts, groups, and computer objects.
Imaging of Laptops and desktops and performing Backups.

Desktop Support Technician

CROWN SUBSEA

, ACCRA

01.2017 - 01.2022

Performing Break Fix, Desk Side Support, Data Migration and Refreshes
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software
Configured user accounts in Active Directory for access to corporate resources.
Diagnosed network connectivity issues by troubleshooting LAN and WAN components including routers, switches and cables.

Education

High School Diploma -

Commonwealth High School

Accra, Ghana

Degree - software engineering

IPMC College

Skills

Experience in Desktop, Laptop & Peripheral installation, maintenance and troubleshooting
Experienced with Windows Operating systems, IOS and Linux operating systems
Skilled in Windows7,8,81,10 and latest Operating systems
Knowledge of Microsoft Office Suite, Excel, Word, and Microsoft Exchange
Network troubleshooting

AV technical support
Ticket management
Active directory
Desktop workstation repair