Gersom Roque
Philadelphia,PA
Summary
Versatile and dedicated CDL car hauler with extensive experience transporting vehicles safely and efficiently. Proficient in car haul dispatching, ensuring seamless coordination and timely deliveries. Skilled luxury vehicle valet with a keen eye for detail and a commitment to providing exceptional service. Additionally, experienced in warehouse operations, including inventory management and logistics coordination. Compassionate home health aide with a focus on improving clients' quality of life. A results-oriented professional with a strong work ethic, adaptable to diverse roles and industries.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Priority Home Care Inc.
05.2023 - Current
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Assisted with end-of-life care.
Salesman
Fine Design
07.2020 - Current
- Selling sport clothing and apparel at sport events all across PA, VA, NJ, NY such as baseball, soccer, lacrosse, and etc.
- Consistently met or exceeded monthly quotas by proactively seeking out new opportunities and closing deals efficiently.
- Maintained detailed records of all sales activities for accurate forecasting and strategic planning.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Drove team revenue totals by bringing in top sales numbers.
- Trained and mentored new sales representatives.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Car Hauler
Z&S AUTO TRANSPORT LLC.
05.2023 - 02.2024
- Increased client retention through exceptional service and prompt resolution of issues during the transportation process.
- Handled complex multi-vehicle loads skillfully, ensuring each transported unit arrived damage free.
- Enhanced customer satisfaction with timely deliveries and consistent communication regarding vehicle status.
- Navigated challenging road conditions while maintaining high standards for safety and vehicle protection.
- Developed strong relationships with clients through clear communication and timely updates on vehicle status throughout transport journey.
- Provided training to new car haulers on proper procedures, ensuring a high level of competence within the team.
- Adapted quickly to changing client needs or unexpected situations during transports, minimizing disruptions to schedules or commitments made to customers.
- Ensured safe transportation of vehicles by conducting thorough pre-trip inspections and adhering to all safety regulations.
- Coordinated with dispatch team to optimize scheduling and routing for maximum profitability.
- Determined need for and added fuel, coolants, lubricants and ignition aids.
- Adhered to and followed road safety rules and regulations.
- Performed pre-shift safety inspections on equipment before operating.
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Kept accurate records of delivery data related to weight, time and destination.
- Closely monitored cargo during transit and maintained secure transport.
- Complied with federal, state and local laws and regulations to reduce risks.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Car Hauler Dispatcher
Z&S AUTO TRANSPORT LLC.
09.2017 - 04.2023
- Reduced fuel consumption with efficient driving techniques and proper maintenance of hauling equipment.
- Developed strong relationships with clients through clear communication and timely updates on vehicle status throughout transport journey.
- Implemented strategies such as load optimization which resulted in reduced overall transit times.
- Maintained accurate records of vehicle conditions prior to transport, minimizing potential disputes upon delivery.
- Streamlined loading and unloading processes, reducing wait times at pickup and delivery locations.
- Ensured safe transportation of vehicles by conducting thorough pre-trip inspections and adhering to all safety regulations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Enhanced customer satisfaction with timely deliveries and consistent communication regarding vehicle status.
- Kept compliant with weight requirements, hazardous material transport and route planning.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- As a dispatcher I booked cars/Loads, answered calls, regarded the status of cars being transported, tracked drivers, updated them on road conditions and provided directions for the route.
Sales Associate
Leslie's Pool Supply
05.2018 - 09.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Proficient in conducting water testing to ensure optimal pool water quality and chemical balance.
- Skilled in diagnosing and repairing issues with robotic pool cleaners, ensuring efficient operation and customer satisfaction.
- Experienced in stocking shelves, organizing inventory, and maintaining a tidy and accessible store environment.
- Knowledgeable about various pool maintenance products, including chemicals, equipment, and accessories.
- Effective communicator, providing expert advice and recommendations to customers on pool maintenance and product selection..
- Collaborative team member, assisting colleagues with tasks as needed to optimize store operations and customer experience.
- Adheres to safety protocols and procedures to ensure a safe working environment for staff and customers alike.
Valet
Platinum
12.2017 - 05.2018
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Ensured safe operation of client vehicles by adhering to strict driving guidelines and following traffic regulations at all times.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Maintained a clean work environment, keeping the valet area free of debris and hazards.
- Ensured vehicle safety by performing thorough inspections before and after each parking assignment.
Education
No Degree - Engineering (Pre-Engineering)
Bucks County Community College
01.2021
High School Diploma -
Penn Foster
01.2019
Skills
- Strong Work Ethic
- Memory retention
- Reliability and punctuality
- Multitasking
- Adaptability
- Willingness to learn
- Ability to work under pressure
- Resource utilization
- Effective problem solving
- Cash handling expertise
- Conflict Management
- Professionalism
Awards
Penn Relays- Track team
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Home Health Aide
Priority Home Care Inc.
05.2023 - Current
Car Hauler
Z&S AUTO TRANSPORT LLC.
05.2023 - 02.2024
Salesman
Fine Design
07.2020 - Current
Sales Associate
Leslie's Pool Supply
05.2018 - 09.2018
Valet
Platinum
12.2017 - 05.2018
Car Hauler Dispatcher
Z&S AUTO TRANSPORT LLC.
09.2017 - 04.2023
No Degree - Engineering (Pre-Engineering)
Bucks County Community College
High School Diploma -
Penn Foster
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