Gerson Counou
Anderson,IN
Summary
I want to secure a responsible career opportunity to fully utilize my training and management skills, while making a significant contribution to the success of your company. I am consistent, reliable, highly organized, tenacious and hard-working team player looking for a responsible position to enhance and improve customer satisfaction. Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates. Adept at remaining on high alert at all times, and managing security risks. I lead by example, emphasizing resilience and positive attitude. Acknowledging achievements, providing support, and fostering a united spirit maintain motivation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer/ Sergeant
Pendleton Correctional Facility
10.2022 - Current
- Oversaw surveillance cameras and radio traffic
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Assisted and responded to all safety related situations
- Performed vertical patrols ensuring protection against fire hazards, disturbances, and maintaining peace in an academic environment.
- Streamlined daily operations for efficient staff scheduling and effective resource allocation.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Improved staff communication by implementing weekly meetings and regular training sessions.
- Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
- Managed a caseload of 20 Incarcerated Youths, reducing inmate infractions by 25% through proactive communication and conflict resolution strategies.
- Responded swiftly to emergencies, effectively defusing 20+ altercations and maintaining institutional safety.
- Implemented and led a weekly inmate rehabilitation program, resulting in a 15% decrease in recidivism rates.
- Collaborated with mental health professionals to address inmate behavioral issues, with 25% decrease in incidents requiring use of force.
- Led organized searches detecting and confiscating contraband items.
- Maintained secure and orderly conditions during inmate transfers and court appearances, achieving a 100% incident-free record.
- Maintained 100% accuracy in incident documentation, contributing to the facility’s strong legal standing and minimizing liability risks.
- Supervised employees and trained new officers on a daily basis.
CEO
GC CONCIERGE INC.
01.2017 - 12.2023
- Enhance customer hospitality/ Exceed consistently the expectations of guests
- Receive/ Support customers/ Create and Schedule Business Appointment
- Attend Business Meeting/ Business Presentation on a daily basis
- Travel for Business Opportunity if Needed/ Provide Transportation/ Make Hotel and Restaurant Reservation for Clients.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Expanded market share through successful acquisitions and mergers.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Youth Development Specialist
Board Of Child Care
02.2022 - 10.2022
- Boosted youth engagement by incorporating experiential learning and interactive activities into curriculum.
- Enhanced program effectiveness by regularly assessing and adapting strategies based on participant feedback and needs.
- Developed strong relationships with youth, fostering a supportive environment that encouraged personal growth and goal achievement.
- Promoted positive behaviors among participants by implementing evidence-based prevention and intervention techniques.
- Collaborated with fellow staff members to design comprehensive programs addressing the diverse needs of participating youths.
- Connected youth with community resources, facilitating access to education, employment, and social services opportunities.
- Organized events and workshops focused on skill-building, leadership development, and healthy living practices for participants.
VOLUNTEER DISASTER RESPONDER/ HOME SMOKE ALARM INSTALLER & EDUCATOR
AMERICAN RED CROSS
01.2016 - 08.2021
- Respond to any Local, National and International Disaster
- Participate in Home Fire Alarm Events
- Educate Home owners about how Important the Home Fire Alarms are/ Provide Emergency Plan
- Install daily Smoke Alarms while I Demonstrate
- DAT Responder/ ERV's Driver
- Front Desk Receptionist (Greensboro's Chapter)
- Report Data to my Portal Device
- Deployed to Texas for the Hurricane Harvey/ Shelter Manager
- Provided Public Safety for Staff and Client for the Hurricane Harvey
- Responded to Hurricane Florence as a shelter manager in High Point, NC
- Receptionist at Greensboro's office.
- Enhanced security by installing alarm systems for residential and commercial clients.
- Improved customer satisfaction by providing timely and professional installations.
- Reduced false alarms by educating clients on the proper use of their security systems.
- Increased client retention by offering exceptional post-installation support and maintenance services.
MERCHANDISING ASSISTANT
JCPENNEY
08.2019 - 06.2021
- As the Merchandise Assistant, accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Assisted store management with inventory control, ensuring accurate stock levels for effective replenishment.
- Enhanced customer satisfaction by providing knowledgeable assistance and recommendations on products.
- Collaborated with buying team to maintain appropriate merchandise assortment, meeting seasonal trends and demands.
DIRECTOR OF OPERATIONS
CENTURY JANITORIAL SERVICES LLC.
03.2019 - 11.2019
- Scheduling of supervisors and Area Managers
- Supervision of supervisors and Area Managers
- Oversees proper use of timekeeping system by the floor crews and coverage crews
- Established and maintained daily, bi-weekly, and monthly labor and supply budgets.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
SORTE ASSOCIATE
AMAZON LOGISTICS
07.2018 - 01.2019
- Play a key role as part of Amazon Logistics Sortation Team and responsible for Sorting and Directing traffic daily
- Coordinate accurate placement of packages into designated flex driver pick-up station and proactively communicate with Management team in regard to damaged packages to eliminate the possibilities of delivery delays.
PATIENT EXPERIENCE DIRECTOR
ABM HEALTHCARE SUPPORT SERVICES (LIJ HOSPITAL)
01.2015 - 01.2017
- Managed staff of 65 to provide valet services to visitors/ patients at Long Island Jewish Medical Center
- Hired/ Evaluated/ Provided training to 65 employees on customer services and resolving patient issues/ Assessed staff/ Retrained and Disciplined if needed
- Arranged staff schedules to support nine wings of LIJ/ Ensured all posts are covered, ready and open for business
- Provided daily reports to Hospital Administrators on any customer or patient issues/ Submitted daily customer claims and File claim reports
- Assisted weekly and monthly meeting.
Education
CERTIFICATE - Human Resources
Alison School
12.2023
CERTIFICATE - Educational Psychology
Alison School
08.2023
CERTIFICATE - Nursing And Patient Care
Alison School
10.2022
CERTIFICATE - Mental Health
Alison School
07.2022
Office Business Administration
Katharine Gibbs School - Suffolk
New Suffolk, NY06.2006
Marketing And Leadership
NASSAU COMMUNITY COLLEGE
Garden City, NY09.1999
High School Diploma -
Westbury High School
Old Westbury, NY06.1999
Skills
- Fifteen years Managerial and Customer Relations experience
- Over two years of experience in Healthcare Marketing
- Solid organizational and Administrative Skills
- Committed to ensure safety of assigned premises
- Highly skilled in performing patrol duties within assigned areas to guard against theft, shoplifting, vandalism and fire
- Business Owner (GC Concierge Inc)
- Disaster Responder/ Alarm Installer and Educator/ NYC Authorized Driver for American Red Cross as a Volunteer
- North Carolina Security Officer Certificate
- Texas Hurricane Harvey/ NC Florence Hurricane Certificate
- Spiritual Leader/ enjoy developing new approach to solve problems
- Creative/ Imaginative/ Reliable/ Consistent
- Proficient in French: reading, writing and speaking
- Proficient in Haitian Creole: reading, writing, and speaking
- Proficient in Microsoft Word
- Intermediate: Microsoft Excel
- Intermediate: Microsoft PowerPoint
Accomplishments
- Certified Ordained Minister
- Doctor of Divinity Diploma
- First Aid, CPR and AED Certification
- Accredited Interscholastic Coach: National Certification
- Certified Interscholastic Coach: National Certification
References
- DR. REV. JOEL CAMPBELL, Pastor, First Baptist Church, (336) 880- 3500
- CORTNEY SHATRAW, DPM, American Red Cross, (315) 405- 6112
- Jason Brooks, Detective, Police Department, pouchonservices@gmail.com
Certification
- CCO - Certified Corrections Officer
- CCS - Certified Corrections Supervisor
- CSC- Certified Soccer Coach
Soccer Player/ Coach
- Designed comprehensive and effective game plans.
- Implemented beneficial conditioning programs and practice plans.
- Helped athletes in fostering existing competencies while working to gain new ones.
- Worked with department administrators and coordinators on fundraising efforts and events.
- Organized helpful drills and implemented physical conditioning programs.
- Created, cut, and evaluated game film to better understand strengths and weaknesses.
- Coached our team to achieve three championships in four years.
Timeline
Correctional Officer/ Sergeant
Pendleton Correctional Facility
10.2022 - Current
Youth Development Specialist
Board Of Child Care
02.2022 - 10.2022
MERCHANDISING ASSISTANT
JCPENNEY
08.2019 - 06.2021
DIRECTOR OF OPERATIONS
CENTURY JANITORIAL SERVICES LLC.
03.2019 - 11.2019
SORTE ASSOCIATE
AMAZON LOGISTICS
07.2018 - 01.2019
CEO
GC CONCIERGE INC.
01.2017 - 12.2023
VOLUNTEER DISASTER RESPONDER/ HOME SMOKE ALARM INSTALLER & EDUCATOR
AMERICAN RED CROSS
01.2016 - 08.2021
PATIENT EXPERIENCE DIRECTOR
ABM HEALTHCARE SUPPORT SERVICES (LIJ HOSPITAL)
01.2015 - 01.2017
CERTIFICATE - Human Resources
Alison School
CERTIFICATE - Educational Psychology
Alison School
CERTIFICATE - Nursing And Patient Care
Alison School
CERTIFICATE - Mental Health
Alison School
Office Business Administration
Katharine Gibbs School - Suffolk
Marketing And Leadership
NASSAU COMMUNITY COLLEGE
High School Diploma -
Westbury High School
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