Gerson Pina

• Conduct pre-trip inspections of brakes, windows, and doors to ensure trains' operational readiness. Monitor train systems and equipment for performance and safety compliance. Perform maintenance and troubleshooting on locomotive systems to enhance functionality. Document daily logs of train to support operational accountability.
• Operate passenger trains safely across designated routes while adhering to regulations. Respond promptly to mechanical failures and medical emergencies during trips, ensuring passenger safety. Monitor track signals to maintain adherence to railway traffic control laws.

Negotiated optimal payment arrangements. Conducted outbound calls to customers to collect overdue invoice payments. Make outbound telephone calls to customers to collect payment for overdue invoices. Processed and posted customer payments, ensuring timely application to open invoices. Analyzed credit reports to assess customer creditworthiness and risk factors. Managed collections process to recover outstanding debts efficiently. Communicated with customers regarding payment terms and overdue accounts.

Educated Social Security awarded clients on reimbursement process through timely outbound calls. Facilitated client payments through preferred methods to ensure smooth transactions. Delivered compassionate customer service while maintaining professionalism in all interactions. Abide by Federal, State, and company policies and mass privacy laws.

Collected aging balances from accounts, ensuring timely recovery. up to 30 years past due. Recover balances out of a personal portfolio with minimal supervision.

Supervised staff of up to 50 associates in retail store operations, including sales, payroll processing, human resources, customer service, vendor relations, inventory control, maintenance, shipping and receiving, staff interviewing, hiring, training, scheduling, supervision, compliance with state laws, adherence to store formats, implementation of policies and guidelines, cash handling, and loss prevention.