Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gerson Zavala

Spring,TX

Summary

I am Gerson Zavala, a 22-year-old resident of Houston, Texas. With a strong commitment to excellence, I consistently strive to learn and excel in various areas of the workforce. My experience spans across multiple departments, where I consistently maintain a perfectionist approach to tasks. I am eager to expand my horizons and achieve my fullest potential. Possessing authorization to work for any employer in the US, I am dedicated to establishing long-term professional relationships and fostering growth within the company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales and Warehouse Associate

LL flooring
Spring
04.2023 - Current
  • Responsible for supporting store manager and assistant managers.
  • Achieved efficiency in managing daily sales, store operations, and fulfilling warehouse needs.
  • Provided excellent customer service by helping customers choose the perfect floors for their needs.
  • Maintained an upbeat, positive culture under the guidance of Cap Kevin.

Real Estate Agent

Hacienda's Realty
Texas
11.2020 - Current
  • Generated client leads for property sales, purchases, and rentals.
  • Counseling clients on market conditions, prices, and mortgages.
  • Performed property comparisons to establish competitive market pricing.
  • Created comprehensive property lists for real estate sales, including details on location, features, and square footage.
  • Showing properties to potential buyers and renters.
  • Presenting purchase offers to sellers.
  • Facilitating negotiations between buyers and sellers.
  • Reviewing purchase contracts to ensure terms are met.
  • Promoting properties with ads, listings, and open houses.
  • Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction.
  • Maintaining your real estate license and knowledge.

TTEC Customer Service

TTEC
Houston
09.2022 - 02.2023
  • Managed a high volume of calls daily, helping countless individuals navigate the process of toll payment and addressing their concerns effectively.
  • Conducted research to troubleshoot and resolve customer issues.
  • Order sticker tags and provide specific plate information.
  • Efficiently navigated between multiple tabs and software programs in a fast-paced environment.
  • Use problem solving skills to identify difficult situations and provide the best assistance.

Customer Service

Villa Serena Communities
Houston
08.2021 - 02.2022
  • I make over 50 outbound calls and receive over 30 inbound calls daily, for apartment community.
  • Providing the best service to any person to achieve customer satisfaction.
  • Acquired knowledge and proficiency across multiple areas of property management including accounting, leasing agents' responsibilities, maintenance tasks and assuming the crucial role of a property manager
  • Created work orders accurately and scheduled them with the appropriate equipment
  • Experienced in clerical, maintenance, and leasing work to gain insights into different job roles and company dynamics.

Delivery Driver

DoorDash
Spring
01.2021 - 08.2021
  • Performed food pickup and delivery services with exceptional customer support to ensure utmost satisfaction.

McDonalds Crew Member

McDonald's
Spring
08.2020 - 01.2021
  • I would work in all McDonald's positions, depending on where they needed me.
  • Mostly worked in the window for the reason that I am fluently bilingual and would be able to translate for Hispanic people in what they wanted to order.
  • Multitasking and being right on time to be efficient for the workplace and the team.
  • Collaborated in a team environment, exhibiting both humility and exceptional leadership qualities, to result in increased efficiency.
  • Performed inventory and counting as part of manager training, while also assisting with truck unloading and loading.

Education

College in Accounting -

Lone Star College System
05.2024

High school diploma -

Spring High School
06.2021

Skills

  • Cashiering
  • Packaging
  • Food Service
  • Customer service
  • Customer support
  • Delivery Driver Experience
  • Load & Unload
  • Interpretation (10 years)
  • Spanish
  • English
  • Call care (3 years)
  • Cold Calling
  • Translation
  • Real estate law (1 year)
  • Warehouse (2 years)

Certification

Real Estate License

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Sales and Warehouse Associate

LL flooring
04.2023 - Current

TTEC Customer Service

TTEC
09.2022 - 02.2023

Customer Service

Villa Serena Communities
08.2021 - 02.2022

Delivery Driver

DoorDash
01.2021 - 08.2021

Real Estate Agent

Hacienda's Realty
11.2020 - Current

McDonalds Crew Member

McDonald's
08.2020 - 01.2021

College in Accounting -

Lone Star College System

High school diploma -

Spring High School

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Gerson Zavala