Gerson Nunez Lopez
Aspen Dental
Bluffton,SC
4
Languages
1
Certification
3
years of professional experience
Customer Service Professional experienced in delivering high-quality service solutions and ensuring customer satisfaction. Achieved customer loyalty through effective conflict resolution and communication skills, while maintaining security and compliance with industry regulations. Focused on contributing to organizational success by meeting ambitious sales targets and adapting to evolving customer needs.
Work History
Dental Assistant
6 Months- Provide high-quality chairside assistance to dentists during various clinical procedures, ensuring patient comfort and efficient workflow.
- Prepared, sterilized, and organized dental instruments and treatment rooms, ensuring adherence to infection control and OSHA guidelines.
- Educated patients on postoperative care and oral hygiene, ensuring understanding of treatment plans and promoting recovery.
- Alleviated patient anxiety through strong interpersonal skills, enhancing comfort and fostering a patient-centered experience.
- Assisted dentists during procedures, ensuring patient comfort and workflow efficiency.
- Prepared treatment rooms by sterilizing instruments and organizing materials for procedures.
- Educated patients on oral hygiene practices, promoting preventive care and compliance.
- Coordinated appointment scheduling, optimizing patient flow and minimizing wait times.
- Supported inventory management by tracking supplies and placing orders as needed.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Mobile Expert
1 Year- Analyzed client needs to offer personalized, high-energy customer service, recommending specific wireless solutions and service plans that align with individual preferences.
- Troubleshot device issues, managed mobile device replacements and warranty returns, and guided customers through trade-in logistics.
- Met and exceeded individual and team sales goals while ensuring accuracy in cash handling, inventory management, and account documentation.
- Executed sales strategies to achieve personal and team targets consistently.
- Trained new staff on product knowledge and customer service practices, improving team performance.
- Collaborated with cross-functional teams to enhance operational processes and streamline workflows.
Bilingual Dental Patient Services Representatives
11 Months- Assisted bilingual patients with scheduling and inquiries, contributing to increased service satisfaction.
- Assist bilingual patients with scheduling and inquiries, enhancing service satisfaction.
- Utilize bilingual skills to bridge communication gaps, fostering inclusive healthcare access.
- Resolved patient issues efficiently, resulting in enhanced patient experiences.
- Utilized bilingual skills to bridge communication gaps, promoting inclusive healthcare access.
- Scheduled appointments for patients and managed the office calendar efficiently.
- Assisted dentist during dental procedures, ensuring patient comfort and safety.
- Provided chairside assistance to the dentist during various procedures, including fillings, extractions, and root canals.
- Prepared treatment rooms for patients by sterilizing instruments and setting up necessary equipment.
- Managed inventory of dental supplies and equipment, ensuring the availability of necessary items at all times.
- Performed basic laboratory tasks such as pouring impressions, trimming models, and fabricating temporary crowns.
- Utilized chairside skills to assist during dental treatments.
- Applied OSHA policies to maintain a safe dental environment.
- Engaged in hands-on training as a dental assistant student.
- Collaborated with cross-functional teams to improve service delivery processes.
- Facilitated customer inquiries and resolved issues to enhance satisfaction.
Teller Operations Manager
1 Year- Processed transactions efficiently, improving customer satisfaction and minimizing wait times.
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Ensured compliance with regulations by verifying customer identification accurately.
- Balanced cash drawers daily, maintaining zero discrepancies over a year.
- Identified and reported fraudulent activities promptly, significantly reducing risk and protecting customer assets.
- Identified and reported fraudulent activities promptly, reducing risk and safeguarding customer assets.
- Educated customers on bank products and services, improving client engagement and satisfaction.
- Educated customers on bank products and services, enhancing client engagement and satisfaction.
- Collaborated with security personnel to implement stringent protocols that resulted in a safer environment for staff and customers.
- Reduced errors in transactions through rigorous attention to detail when reviewing teller documentation.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed teller operations to ensure compliance with banking regulations and internal policies.
Bilingual Customer Service Representative
11 Months- Managed bilingual customer calls, improving satisfaction and retention.
- Resolved complex service issues, enhancing customer loyalty.
- Informed customers of offers, increasing sales and engagement.
- Proactively inform customers of offers, driving increased sales and engagement.
Education
Dental Assisting - Training program
High school diploma
Skills
Cash handling expertise
Teller support
Sales and Cross-selling
Cash drawer balancing
Transaction processing efficiency
Team leadership and management
Operational process improvement
Branch security protocols
Customer service
Relationship building
Computer proficiency
Microsoft Excel
Payment processing
Customer satisfaction measurement
Digital X-ray proficiency
Equipment sterilization
Treatment room setup
Appointment scheduling
Professionalism and etiquette
Team collaboration
Cross-training capabilities
Infection control proficiency
Certification
- Radiation Health & Safety Certification South Carolina Dental Association (SCDA)
- CERA February 2026 to Present Issued by the AHA
- CPR Certification February 2026 to February 2028 issued by AHA
- Driver's License
Languages
Bilingual - Fluent
English - Fluent
Interpretation
Spanish - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Dental Assistant
Aspen Dental
02.2026 - CurrentRead More
Mobile Expert
T-Mobile
08.2025 - 08.2026Read More
Bilingual Dental Patient Services Representatives
Beaufort Jasper Hampton Comprehensive Health Services
03.2025 - 02.2026Read More
Teller Operations Manager
Wells Fargo, NA
03.2024 - 03.2025Read More
Bilingual Customer Service Representative
Capital Waste Services
04.2023 - 03.2024Read More
May River High school
High school diploma
Read More
Beaufort Dental Assistant School
Dental Assisting from Training program
Read More