Gertha Humphrey
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative/Debt Collector
Kemper and Associates
Atlanta
06.2021 - 01.2026
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery and efficiency.
- Conducted follow-ups to ensure customer satisfaction with services received.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Recruiter Specialist
Ontrack Staffing
Dallas
05.2012 - 06.2021
- Conducted candidate screenings and interviews to identify top talent.
- Collaborated with hiring managers to define job requirements and qualifications.
- Utilized applicant tracking systems to manage candidate applications efficiently.
- Assisted in onboarding new hires, ensuring smooth integration into the team.
- Maintained candidate databases for tracking progress and communications.
- Coordinated on-site interviews with hiring managers and provided feedback to candidates regarding interview performance.
- Developed and maintained relationships with hiring managers to ensure staffing needs are met.
- Maintained accurate records of recruitment activities within applicant tracking system.
- Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
Education
Associate of Arts - Child Development
Lawson State Community College
Birmingham, AL 01.2010 - 05.2013
Skills
- Customer relationship management
- Conflict resolution
- Record management
Timeline
Customer Service Representative/Debt Collector
Kemper and Associates
06.2021 - 01.2026
Recruiter Specialist
Ontrack Staffing
05.2012 - 06.2021
Associate of Arts - Child Development
Lawson State Community College
01.2010 - 05.2013