Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

Gertruda Domkute

Carlsbad,CA
Gertruda Domkute

Summary

Motivated, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented with calm and focused demeanor in stressful situations and emergencies.

Skilled in conflict resolution, critical thinking abilities, and a problem solver in stressful circumstances. Proven time management skills in fast paced environments and achieving high performance with minimal supervision. Conscious to complete job duties in accordance to departmental policies, procedures, and regulations.

Well versed in safety and security. Experience in training and personally mentoring employees through effective training materials.

Overview

12
years of professional experience

Work History

Dave and Busters
San Diego, CA

Server
03.2024 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Mr. Peabody's bar & grill
Encinitas, CA

Server/bartender
10.2022 - 02.2023

Job overview

  • Decreased waste, following strict recipes and drink measurement protocol.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Operated efficiently and provided exceptional service in high-volume settings.
  • Cultivated warm relationships with regular customers.
  • Addressed concerns quickly to improve customer experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Yard House
San Diego, CA

Server
10.2022 - 05.2024

Job overview

  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

San Diego County Sheriff's Department
Vista, CA

Deputy Sheriff
03.2018 - 10.2022

Job overview

  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Investigated and completed incident and crime reports.
  • Observed jail and inmate activity to maintain order and safety.
  • Responded to and aided in medical emergencies and worked closely with medical staff for inmates who required medical attention.
  • Evaluated success of training programs and recommended improvements to enhance effectiveness.
  • Trained and mentored new personnel hired to fulfill various roles by implementing effective lesson plans to cover necessary material.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Diffused disruptive behavior with verbal intervention, by remaining calm and professional in stressful circumstances and tense situations.
  • Streamlined report writing procedures, resulting in more accurate and timely documentation of incidents.

Mr. Peabody's Bar & Grill
Encinitas, CA

Bartender/Server
02.2017 - 12.2017

Job overview

  • Decreased waste, following strict recipes and drink measurement protocol.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Operated efficiently and provided exceptional service in high-volume settings.
  • Cultivated warm relationships with regular customers.
  • Addressed concerns quickly to improve customer experience.

Nutrition Zone
Carlsbad, CA

Manager
07.2015 - 09.2017

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards and monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades

Oggi's Pizza & Brewing Company
Encinitas, CA

Server/Host
10.2016 - 03.2017

Job overview

  • Greeted new customers, discussed specials and took drink orders.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Recorded available tables after seating each party using specialized seating software.
  • Welcomes guests with personable attitude, took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cultivated warm relationships with regular customers.

Domino's Pizza
Carlsbad, CA

Assistant Manager
09.2012 - 06.2016

Job overview

  • Completed thorough opening, closing, and shift change functions to maintain operational standards and monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Upheld quality control policies and procedures.
  • Trained new hires on products and services, best practices, and protocols.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

Palomar College
San Marcos, CA

Associate of Science from Criminal Justice
12.2017

Palomar College
San Marcos, CA

Associate of Arts from Social Sciences
12.2017

Skills

  • Effective Working Relationships, Team player, Calm under pressure, Good judgement and decision making, Flexible schedule, effective communication
  • Maintaining Order, Safety and Security Procedures, Officer training, Documentation and reporting, Conflict management, effective writing
  • Emergency Situations, Medical Emergency Response, First Aid/CPR, Incident response
  • Supervision and leadership, Staff training, Managing operations and efficiency, Equipment Inspection
  • Suicide Prevention, Active Listening, Professional and courteous

Certification

  • National EMS certification
  • EMT - Certified Emergency Medical Technician- Basic from Palomar College
  • San Diego County EMS Card
  • Ambulance Driver’s Certificate
  • Current American Heart Association CPR card
  • Completion of IS-100, 200, 700, 800, 5A courses from FEMA

Languages

Lithuanian
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Dave and Busters
03.2024 - Current

Server/bartender

Mr. Peabody's bar & grill
10.2022 - 02.2023

Server

Yard House
10.2022 - 05.2024

Deputy Sheriff

San Diego County Sheriff's Department
03.2018 - 10.2022

Bartender/Server

Mr. Peabody's Bar & Grill
02.2017 - 12.2017

Server/Host

Oggi's Pizza & Brewing Company
10.2016 - 03.2017

Manager

Nutrition Zone
07.2015 - 09.2017

Assistant Manager

Domino's Pizza
09.2012 - 06.2016

Palomar College

Associate of Science from Criminal Justice

Palomar College

Associate of Arts from Social Sciences

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Gertruda Domkute