Gertrude Anyinsah
Yukon
Summary
Dynamic office manager with a proven track record at Social Security & National Insurance Trust (SSNIT) enhancing efficiency by 25% through strategic process improvements. Skilled in budget management and team leadership, I excel in optimizing operations and delivering exceptional customer service. Committed to driving results and fostering a productive work environment.
Overview
12
12
years of professional experience
Work History
Branch Manager
Social Security and National Insurance Trust, SSNIT
Assign Fosu - Ghana
04.2010 - 02.2012
- Directed branch operations to enhance service delivery and client satisfaction
- Led team to improve customer service ratings by 20%
- Optimized filing systems, saving 30% in processing time
- Streamlined communication, reducing email volume by 40%
Area Manager
SSNIT
Sunyani, Ghana
01.2016 - 09.2022
- Coordinated onboarding schedules and corporate compliance training for new interns and service persons
- Managed daily office operations, boosting efficiency by 25%
- Oversaw facility logistics and vendor contracts, negotiating terms to improve service quality while lowering monthly maintenance costs.
- Oversaw budgets, cutting costs by $ 10,000
Contact Centre Manager
Social Security and National Insurance Trust, SSNIT
Accra, Ghana
10.2012 - 12.2014
- Proven ability to learn quickly and adapt to new situations
- Trained staff, improving service delivery by 30%
- Designed policy manuals, ensuring compliance with standards
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Master of Arts - Public Affairs
University of Ghana
Accra, Ghana 05.2012
Bachelor of Science - Business Administration
University of Ghana
Accra, Ghana05.2000
Skills
- Office Administration
- Budget Management
- Team Leadership
- Customer Service
- Communication Skills
Timeline
Area Manager
SSNIT
01.2016 - 09.2022
Contact Centre Manager
Social Security and National Insurance Trust, SSNIT
10.2012 - 12.2014
Branch Manager
Social Security and National Insurance Trust, SSNIT
04.2010 - 02.2012
Master of Arts - Public Affairs
University of Ghana
Bachelor of Science - Business Administration
University of Ghana