Traveling
Gertrude Bernard
Louisville ,KY
Summary
Accomplished dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Account Manager
SinglePoint Solutions/Bluewave Technologies
03.2017 - 01.2024
- Drove revenue growth through a consultative sales process
- Create mutually beneficial organic relationships with Key Stakeholders within assigned base of customers
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Account Manager
Windstream
12.2011 - 04.2016
- Managed account base with annual spend of 3.5 million in revenue
- Served as client representative to other departments, collaborating with technical support, product development and marketing
- Prepared sales and renewal proposals/agreements
- Generated sales through consistent activity within the customer base
- Awarded 100 Club, April, May, December 2013 February, March, May, June, July, and August of 2015
- 1 Million club 1.7 Million in revenue renewed first quarter 2014.
Account Development Manager
PAETEC
08.2006 - 12.2011
- Met monthly sales & retention goals as set by company through organized activity with customers
- Primary point of contact for troubleshooting technical and billing issues as well as add on service inquiries
- Negotiated sales and renewal contracts
- Analyzed existing voice and data infrastructure of existing and prospective clients, for efficiency and productivity & assisted clients with information technology planning
- Awarded Bronze Medal for 'Unmatched Service' May 2010 August, September, October 2006 Regional top in Sales August 2006.
Education
General Studies -
01.2002
Sales and Marketing Certification -
01.1991
Skills
- Account Servicing
- Complaint Management
- Contract Negotiation
- Needs Analysis
- Business Development
- Project Management
- Client Relationship Management
- Account Management
- Customer Service
- Revenue Growth
- Client Meetings
- Strategic Planning
- Business Needs Assessment
- Relationship Building and Management
- Customer Satisfaction
Interests
Cooking
Timeline
Account Manager - SinglePoint Solutions/Bluewave Technologies
03.2017 - 01.2024
Account Manager - Windstream
12.2011 - 04.2016
Account Development Manager - PAETEC
08.2006 - 12.2011
Spalding University - General Studies,
Hamilton Business College - Sales and Marketing Certification,
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