Summary
Overview
Work History
Education
Skills
Certification Education
References
Timeline
Generic

GERTRUDE Daniels

Houston,TX

Summary

Dedicated Customer Service Representative committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Hardworking and ready to join my next team.

Overview

10
10
years of professional experience

Work History

CALL CENTER REPRESENTATIVE

Arise
11.2022 - Current
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
  • Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
  • Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software
  • Handled large volumes of calls on a day to day basis with a sense of calm and good work ethic
  • Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers.

Customer Service Representative

Farmers Market
06.2019 - 10.2022
  • Promptly handled an average of 55 customer enquiries and complaints per day with a 95% customer satisfaction rate
  • Maintaining a good knowledge of the evolving product and offerings, and also proactively recommending new product to existing customers
  • Resolved customer complain in a short period of time, reducing the likelihood of negative reviews by 65%
  • Manage customer returns and complaint with an understanding demeanor, increasing customer brand loyalty
  • Execute customer questions, resolving issues and reducing the needs for managers assistant.

Customer Service Representative

Ecobank inc.
01.2014 - 01.2018
  • Maintaining customers account
  • Maintain up to date knowledge of product and services
  • Handled customer calls and responded to queries about services, product, malfunctions promotions and billings
  • Worked to address all customers concern in a timely and effective manner
  • Handled large volumes of calls on a day to day basis with a sense of calm and good work ethic
  • Maintain customers mandate, help with opening and closing of customers account
  • Develop successful tactics to sell products and services to customers.

Education

Bachelor of Science - Health Science

OOU
Abeokuta, Ogun State

Skills

  • Fast Learner
  • Effective Collaboration
  • Verbal Communication
  • Friendly
  • Organized

Certification Education

BSC Health Science

References

Available on request

Timeline

CALL CENTER REPRESENTATIVE

Arise
11.2022 - Current

Customer Service Representative

Farmers Market
06.2019 - 10.2022

Customer Service Representative

Ecobank inc.
01.2014 - 01.2018

Bachelor of Science - Health Science

OOU

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GERTRUDE Daniels