Summary
Overview
Work History
Education
Skills
Education
Accomplishments
Certification
Timeline
Generic

GERTRUDE LWANGA

Walnut,CA

Summary

Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Fahari Innovation Hub Assistant

Kenya Airways
02.2023 - 10.2023
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Trained and supervised employees on office policies and procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.

Assistant Flight Purser

Kenya Airways Limited
08.2018 - 01.2023
  • Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
  • Processed information quickly to take immediate action during unexpected or serious situations.
  • Engaged flight attendants by creating and fostering personal relationships with crew members.
  • Held flight attendants accountable to service expectations to meet company and regulatory standards.
  • Maintained and completed administrative records and documents to meet company requirements.
  • Partnered with flight department to meet inflight and station operational obligations.
  • Created, managed and delivered meaningful recognition and individual rewards to boost morale.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

In-Flight Attendant & Cabin Crew Administrative Assistant

Kenya Airways Limited
07.2007 - 08.2018
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

No Degree - PROFESSIONAL PROJECT MANAGEMENT

PROJECT MANAGEMENT INSTITUTE
ONLINE COURSE
10.2023

No Degree - COMMUNITY BASED PROJECT PLANNING & MANAGEMENT

KENYA INSTITUTE OF SOCIAL WORK AND COMMUNITY DEVEL
NAIROBI KENYA
09.2007

Bachelor of Arts - International Relations

UNITED STATES INTERNATIONAL UNIVERSITY
NAIROBI,KENYA
08.2006

Skills

  • Customer Care Skills
  • Problem-Solving
  • Time Management
  • Cabin Crew Coordination
  • Cultural Sensitivity
  • Team Leadership
  • Project Planning
  • Administrative Support
  • Event Planning
  • Office Administration
  • Meeting Coordination
  • Project Coordination
  • Project Management
  • Product and Service Knowledge
  • Operations Support
  • Fast Learner
  • Travel Arrangements
  • Workload Management
  • Data Confidentiality

Education

Journalism, 3.17 out of 4.0

Accomplishments

  • Achieved several commendations and certifications by completing various projects with accuracy and efficiency.
  • Collaborated with team of five in the organizing Africa Aviation Innovation Summit in Capetown,SA in 2023.
  • Won an award as top duty free seller representative in 2022.

Certification

  • Licensed assistant flight purser.
  • Class completion - Professional Project Management.
  • Various airline certifications like MBLS,DGR,CRM,AVIATION SECURITY.

Timeline

Fahari Innovation Hub Assistant

Kenya Airways
02.2023 - 10.2023

Assistant Flight Purser

Kenya Airways Limited
08.2018 - 01.2023

In-Flight Attendant & Cabin Crew Administrative Assistant

Kenya Airways Limited
07.2007 - 08.2018

No Degree - PROFESSIONAL PROJECT MANAGEMENT

PROJECT MANAGEMENT INSTITUTE

No Degree - COMMUNITY BASED PROJECT PLANNING & MANAGEMENT

KENYA INSTITUTE OF SOCIAL WORK AND COMMUNITY DEVEL

Bachelor of Arts - International Relations

UNITED STATES INTERNATIONAL UNIVERSITY

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GERTRUDE LWANGA