Gertrude Rivers
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients, families and team members. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. Respectful professional with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate and empathetic about helping people manage their health and improve quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Arbour Hospital
09.2021 - 12.2022
- Documented client progress in confidential files.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Devised and enhanced treatment strategies to promote continued progress.
- Utilized 1:1 technique to support clients in meeting therapeutic goals.
- Encouraged patient to seek support outwardly and spiritually.
- Helped identify personal triggers and their elimination.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
Certified Peer Specialist
Advocates, Inc.
09.2020 - 08.2021
- Used personal life experience to help clients understand issues and move toward recovery.
- Used skills such as modeling, education and implantation to teach daily living and coping skills.
- Connected clients with available resources to further treatment goals.
- Conducted assessments and documented updates in EHR.
- Helped individuals set realistic goals based on personal life situations and strengths.
- Supported daily workload of 15 clients of variant diagnoses.
Safety Captain/Cashier Specialist
The Home Depot Store
03.2016 - 08.2020
- Helped customers complete purchases, locate items and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed successfully Annual Kids Workshop of 57 participants.
- Redirected customer dissatisfaction for improved shopping experience.
- Supervised 10 employee participants of Safety Committee
- Used critical thinking skills to help team members break down problems to evaluate corrective action.
Education
Master of Science - Mental Health Issues/Substance Use Abuse
Syracuse University
Syracuse, NY05.2025
Master of Science - Principles of Accountancy
Strayer University
Washington, DC05.2005
Skills
- Safety and Risk Assessments
- Sustainable Systems
- Patient Evaluation
- Client Goal Planning
- Crisis Intervention
- Mental Health Support
- ADLs Assistance
- Customer Service Friendly
Accomplishments
- Supported team member effectively through orientation task.
- Collaborated with team of 10 in the successful, organization and development of Annual Kids Safety Workshop.
- Documented and resolved patient actions which led to permanent redirection.
Certification
- Certified Peer Specialist, Kiva Center, October 2021
Timeline
Mental Health Worker
Arbour Hospital
09.2021 - 12.2022
Certified Peer Specialist
Advocates, Inc.
09.2020 - 08.2021
Safety Captain/Cashier Specialist
The Home Depot Store
03.2016 - 08.2020
Master of Science - Mental Health Issues/Substance Use Abuse
Syracuse University
Master of Science - Principles of Accountancy
Strayer University
- Certified Peer Specialist, Kiva Center, October 2021
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