Hi, I’m
Gertrude Shembo
Charlotte,NC
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
Work History
Walmart
People Solution Specialist
11.2019 - Current
Job overview
- Ensures compliances with local, state, federal laws, regulations and company policies and procedures
- Supports 50 stores of assigned business area in development and execution of strategies, practices, systems, and activities
- Provides administrative support by assisting management with training other team members
- Manages quality control by creating documentation that adheres to Walmart business rules.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported management in developing and implementing personnel policies and procedures.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Walmart
Accounts Payable Specialist
03.2018 - 11.2019
Job overview
- Responsibilities and Achievements: Goods Not for Resale
- Prioritizing open items and managing work basket daily
- Addressing vendor issues while serving as liaison to assigned warehouse
- Assisting and resolving vendors issues related to unpaid invoices
- Assisting peers with questions and providing coaching.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
Aldersgate Retirement Community
Med Tech
06.2008 - 09.2018
Job overview
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers to 30 patients daily.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored medication storage area to maintain medication security and control.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Turned and repositioned patients to prevent bedsores.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Delivered high-quality care to elderly patients in hospital facility.
Walmart
Accounts Payable Specialist
05.2016 - 03.2018
Job overview
- Prioritize open items and managing work basket daily
- Performed invoice research while resolving open receipt
- Completed monthly inventories on over 45 stores
- Checking discrepancies in financials
- Checked shortages and overages, and non-invoiced items.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Managed invoices for new materials and parts.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Assisted manager in conducting internal audits to analyze findings.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
University of PhoenixPhoenix, AZ
Master of Science from HEALTHCARE ADMINISTRATION
11.2023
University of PhoenixPhoenix, AZ
Bachelors from SCIENCE AND Psychology
05.2018
Skills
- Good knowledge of relevant computer applications
- Strong organizational and planning skills used in Scheduling activities and completing multiple tasks on time
- Self-motivated worker always willing to take on additional duties
- Data Analysis- Sourcing credible information and delivering solutions
- Use of factual data to produce and deliver credible reporting that drives policy and operations improvement
- Stakeholder Engagement
- SAP Understanding
- Problem Solving
- Process Improvement
- Performance Metrics
- Product Knowledge
- Resource Allocation
- Time Management
- Conflict Resolution
Personal Information
Title: Specialist, Enterprise Business Services
Timeline
People Solution Specialist
Walmart
11.2019 - Current
Accounts Payable Specialist
Walmart
03.2018 - 11.2019
Accounts Payable Specialist
Walmart
05.2016 - 03.2018
Med Tech
Aldersgate Retirement Community
06.2008 - 09.2018
University of Phoenix
Master of Science from HEALTHCARE ADMINISTRATION
University of Phoenix
Bachelors from SCIENCE AND Psychology
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