GERTRUDE WIREDU
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
24
24
years of professional experience
Work History
Assistant Front End Manager
Best Western Plus Hotel
01.2017 - 11.2023
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales and Marketing Assistant
Sunlodge Hotel
03.2000 - 12.2006
- Assisted call-in customers with questions and orders.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Collaborated closely with sales team to manage leads and help with proposals.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Demonstrated willingness and interest in learning new tasks and skills.
- Contacted prospective customers through phone calls and emails to develop business.
- Managed customer expectations and helped navigate sales processes.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
Education
Associate of Arts - Tourism Marketing
Jayee University College
Accra, Ghana09.2003
Skills
- Fraud prevention
- Promotions planning
- Staff Training and Development
- Cash Register Operation
- Sales Strategy Implementation
- Customer Service
- Administrative Support
- Performance Improvement
- Listening Skills
- Team Supervision
- Employee Scheduling
- Task Delegation
- Staff Supervision
Timeline
Assistant Front End Manager
Best Western Plus Hotel
01.2017 - 11.2023
Sales and Marketing Assistant
Sunlodge Hotel
03.2000 - 12.2006
Associate of Arts - Tourism Marketing
Jayee University College
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