Gertrude (Ruth) Koshiba
Temple,TX
Summary
Results-driven Contact Center Specialist with over 10 years of experience in call management and customer retention. Demonstrated skills in effective communication and problem-solving, committed to enhancing patient and customer experiences through prompt and accurate support.
Overview
19
19
years of professional experience
Work History
Contact Center Specialist IIII
Baylor Scott & White Healthcare
Temple, TX
04.2017 - 04.2026
Answer incoming patient calls to confirm, schedule or reschedule appointments. Also answer any patient inquiries or to send messages to physicians or nurse for any call back request.
Contact Center Specialist III
Sprint
Temple, TX
03.2007 - 07.2016
Answer incoming calls for customers looking to cancel, change or upgrade their mobile services. Calls are primarily to retain calls requesting cancellation and also to try and upsell services and or products. Calls can also be for device trouble shooting or billing review and explanation of charges.
Education
High School Diploma -
Marianas High School
Marianas Islands, Northern Marianas06-1985
Skills
- Quality Analyst
- CRM software
- Call handling
- Great typing and communication skills
- Quick learner
Timeline
Contact Center Specialist IIII
Baylor Scott & White Healthcare
04.2017 - 04.2026
Contact Center Specialist III
Sprint
03.2007 - 07.2016
High School Diploma -
Marianas High School